Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Cawhorn

Claremore,OK

Summary

Highly efficient, motivated Customer Service Representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

12
12
years of professional experience

Work History

Crew Member

Cotti Foods
08.2023 - Current
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.

Front Office Manager/Front Desk Agent

Holiday Inn Express And Suites
02.2023 - 07.2023
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Patient Care Coordinator

Hearing Life Audiology
03.2022 - 03.2023
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Front Desk Representative

Hyatt Place
05.2020 - 01.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Inventory Technician

Refresco US
09.2019 - 03.2020
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Performed data entry and completed proper paperwork.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Prepared and maintained comprehensive production reports to highlight production developments for management review.

Secretary

Harrell's Tax Agency
02.2015 - 11.2018
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Paid bills for the office, generated monthly sales tax and federal quarterly reports.
  • Payroll

Licensed Insurance Producer

AAA Insurance Company
08.2012 - 07.2013
  • Exceeded corporate quotas for monthly policy sales.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
  • Generated quotes and proposals for clients to match individual needs.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Negotiated contracts with clients to establish best coverage with lowest cost.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

Bank Teller

American Heritage Bank
11.2011 - 06.2012
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Counted and packaged currency and coins.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Education

No Degree - Life Science

University of Central Oklahoma
Edmond, OK

Associate of Arts - Life Science

Eastern Oklahoma State College
Wilburton, OK
05.2010

Skills

  • Customer Service
  • Inventory Counts
  • Problem-Solving
  • Performance Improvement
  • Safety
  • Production Line Work
  • Telephone Etiquette
  • Interactive Communication Skills
  • Time Management
  • Cash Handling
  • Valid Driver's License
  • Point of Sale Operation
  • Point-Of-Sale Transactions
  • Integrity and honesty
  • Resilience and persistence
  • Leadership qualities
  • Assertiveness
  • Delegation skills
  • Effective communication
  • Analytical thinking

Timeline

Crew Member

Cotti Foods
08.2023 - Current

Front Office Manager/Front Desk Agent

Holiday Inn Express And Suites
02.2023 - 07.2023

Patient Care Coordinator

Hearing Life Audiology
03.2022 - 03.2023

Front Desk Representative

Hyatt Place
05.2020 - 01.2021

Inventory Technician

Refresco US
09.2019 - 03.2020

Secretary

Harrell's Tax Agency
02.2015 - 11.2018

Licensed Insurance Producer

AAA Insurance Company
08.2012 - 07.2013

Bank Teller

American Heritage Bank
11.2011 - 06.2012

No Degree - Life Science

University of Central Oklahoma

Associate of Arts - Life Science

Eastern Oklahoma State College

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Caitlin Cawhorn