Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Chadbourne

Layton

Summary

With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.

Overview

17
17
years of professional experience

Work History

Dispatcher/CSR

Mr. Rooter Plumbing of Salt Lake
  • Processed incoming payments and prepared vendor invoices.
  • Communicated with customer services and answered their questions, requests for appointments, and billing concerns.
  • Budgetary and financial activities Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Handled all Service Titan, Angie Leads, Yelp requests

Dispatcher

Whipple Service Champions/ All Hours
06.2023 - Current
  • Managed technicians boards for plumbing, drains, hvac, and electrical
  • Managed high-volume incoming calls and dispatched emergency services efficiently.
  • Collaborated with team members to resolve issues and maintain positive working relationships.
  • Managed inquiries from customers, providing solutions and ensuring satisfaction.
  • Processed orders and conducted follow-ups to maintain strong client relations.
  • Resolved complaints effectively and efficiently, consistently meeting company's service standards.
  • Collaborated with team members to streamline processes and improve customer experience.

Lead Dispatcher

Salt City Plumbing Heating and Air
06.2024 - 03.2025
  • Coordinated dispatch operations to ensure timely delivery and efficient route management.
  • Implemented scheduling software to optimize driver assignments and reduce wait times.
  • Monitored communication systems for real-time updates and effective problem resolution.
  • Trained new dispatchers on protocols, safety standards, and operational procedures.

Customer Service

Lowes
01.2017 - 01.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Answered customer calls promptly to avoid long wait times on hold.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.

Customer Service

Home Depot
10.2008 - 10.2012
  • Answered customer calls promptly to avoid long wait times on hold.
  • Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with.
  • Educated customers about promotions to increase sales.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Provided customers with advice and assistance, paying special attention to their specific needs or desires.
  • Backorder availability, future inventory, and special orders were all discussed with vendors.

Education

Medical Assisting-Associate of Science - undefined

San Joaquin Valley College

Skills

  • Data entry
  • Credit and collections
  • Administrative support
  • Scheduling
  • Excellent multi-tasking ability
  • Office management
  • Organizational skills
  • Accounting
  • Bookkeeping
  • Customer service

Timeline

Lead Dispatcher

Salt City Plumbing Heating and Air
06.2024 - 03.2025

Dispatcher

Whipple Service Champions/ All Hours
06.2023 - Current

Customer Service

Lowes
01.2017 - 01.2019

Customer Service

Home Depot
10.2008 - 10.2012

Dispatcher/CSR

Mr. Rooter Plumbing of Salt Lake

Medical Assisting-Associate of Science - undefined

San Joaquin Valley College

Similar Profiles

CREATE PROFILE