Caitlin Chock

• Generated new sales leads through cold calling and networking activities.
• Maintained accurate records of all sales and prospecting activities.
• Adhered to established policies and procedures when handling customer accounts.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Maintained records of shipments, returns, and damages.
• Verified labels for appropriate order numbers and item specifications.

• Built leadership skills by working alongside dynamic store leaders, associates, and business partners

• Developed people skills by actively engaging in networking, recruiting, selection, engagement, and training activities

• Leveraged available tools and resources to ensure an efficient, customer-focused environment

• Motivated associates to anticipate the customers' needs and exceed her expectations

• Identified business trends and opportunities, monitor key metrics, and coach to successfully encourage behaviors that drive positive results and lead to business growth

• Effectively communicated and collaborated with teams to problem solve and reach resolution

• Gained experience in merchandising through planning, executing, and adjusting visual directives to support business priorities

• Communicated effectively with customers, managers, business partners, associates, and peers

• Organized, delegated and prioritized assignments, and meet deadlines with minimal supervision

• Maneuvered around the sales floor, stockroom, and office, and retrieve and stock merchandise.

• Met frequently with clients to gain understanding of goals and service needs.
• Converted downtime into learning about new freelance services to offer more assistance and boost earnings.
• Identified and analyzed business strategies to increase company profit and longevity.
• Implemented merchandising displays and promotional products to meet marketing standards.
• Educated clients on benefits of products with full consultation and cosmetic application.
• Attended trainings and seminars to gain product line proficiency.
• Created statistical models to evaluate impact of different marketing strategies.
• Collaborated with stakeholders to contribute recommendations and deliver client objectives.
• Delivered high level of service to customers in effort to build upon relationships for future.

• Offered complementary makeup consultations to individuals to promote key product lines.
• Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
• Applied makeup to clientele to cover imperfections and create new looks.
• Handled appointment booking, canceling, and rescheduling.
• Customized styles, services and products to suit client needs and maintain customer satisfaction.
• Maintained updated knowledge of industry products and chemical composition structure and properties.
• Finalized purchases and processed payments.
• Displayed merchandise to present visually appealing arrangements that drive sales.
• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
• Fostered clean and sanitary work environment to protect customers and staff from infection.
• Capitalized on upselling opportunities for additional products and services to increase sales numbers.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Showed customers how to apply makeup and other products to achieve desired looks.
• Kept notes listing preferences and services provided to clients for quick reference.

• Operated an Electronic Point of Sale (EPOS) cash register coupled to a scanning system and scale and/or a stand-alone register system to record unit prices, proper accounts, purchase totals, surcharge and change.
• Scan items or enter proper Look-Up Code for random weight or scaled items such as produce.
• Received and verified change fund and checks register.
• Responsible for answering questions and complaints of customers
• Perform other related duties such as pricing, stocking merchandise, cleaning work area, and participated in inventories
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
• Worked closely with front-end staff to assist customers.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Assisted Tellers with completing end-of-day counts and securing funds to prevent loss or theft.
• Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.

• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
• Prepared cash deposits up to $600+ with zero discrepancies.
• Met or exceeded up-selling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
• Surpassed daily sales goals by cross-selling and promoting additional products.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
• Completed end-of-day counts and securing funds to prevent loss or theft.
• Organized and maintained both physical and digital payment documentation for accurate filing and compliant record keeping.
• Generated reports and notification letters.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Maintained optimal financial controls by securing funds and making accurate transactions.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Coached team members on security risks and loss prevention to aid in mitigating store theft.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Mentored team members in mastering sales techniques to consistently exceed objectives.
• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Processed orders through system and coordinated product deliveries.
• Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
• Prepared cash deposits up to $300+ with zero discrepancies.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.