Caitlin Clement
Summary
Administrative professional specializing in optimizing office processes and improving operational efficiency. Recognized for reliability and adaptability, contributing to a collaborative team environment. Proficient in information organization, schedule management, and precise administrative support. Experienced in fast-paced settings with a strong commitment to continuous learning and skill application.
Overview
9
9
years of professional experience
Work History
HIM Clerk
Lafayette Physical Rehab Hospital
11.2022 - Current
- Managed multiple priorities and tasks, ensuring timely completion of all assignments.
- Reduced data entry errors through meticulous information input into computer systems.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages.
- Ensured HIPAA compliance by adhering to confidentiality guidelines for sensitive patient information.
- Maintained confidentiality of medical records to comply with HIPAA regulations.
- Processed medical records requests from external providers in accordance with legal standards.
- Scanned medical records for easy digital retrieval and accessibility.
- Conducted regular audits of stored medical records to verify accuracy and completeness.
Server
Fiery Crab
01.2021 - Current
- Managed multiple tables simultaneously, ensuring high-quality service standards.
- Served food and beverages promptly while addressing customer needs.
- Operated POS system for order placement, bill management, and complimentary items handling.
- Collaborated with team members during peak hours to enhance workflow efficiency.
- Resolved customer complaints professionally, maintaining positive relationships and reputation.
- Trained new hires on restaurant standards and best practices for service excellence.
- Conducted accurate cash transactions, supporting balanced daily financial reports.
- Utilized upselling techniques and menu knowledge to drive sales growth.
Server
Pedro's Taco & Tequila Bar
01.2021 - 12.2022
- Managed multiple tables simultaneously to uphold high service standards.
- Operated POS system for efficient order placement and bill management.
- Resolved customer complaints promptly, preserving positive relationships and reputation.
- Collaborated with team members during peak hours to optimize workflow efficiency.
- Served food and beverages swiftly while addressing customer needs.
- Conducted cash transactions accurately to support balanced daily financial reports.
- Utilized upselling techniques to enhance sales growth through menu knowledge.
Server Manager
Duffy's Diner
04.2016 - 03.2020
- Trained servers on order management and food service standards to enhance guest relations.
- Welcomed guests and presented special menu items to create memorable dining experiences.
- Resolved guest complaints swiftly while offering appreciation tokens to foster loyalty.
- Led team of servers to achieve consistent customer service and sales targets.
- Enforced compliance with uniform and personal presentation standards for professional appearance.
- Addressed customer conflicts by coordinating with waitstaff to ensure satisfactory resolutions.
- Handled escalated customer concerns promptly, providing knowledgeable support for optimal satisfaction.
- Monitored supply levels of food stock and dry goods, ensuring timely reordering.
Education
Bachelor of Science - Health Information Management
Southern New Hampshire University
Hooksett, NH12-2024
Skills
- Telephone etiquette
- Prioritization
- Confidentiality
- Verbal and written communication
- Multitasking
- Attention to detail
- Time management
- Customer communication
- Problem-solving
- Flexibility and adaptability
- Organizational skills
- Team collaboration
Languages
English
Native or Bilingual
Timeline
HIM Clerk
Lafayette Physical Rehab Hospital
11.2022 - Current
Server
Fiery Crab
01.2021 - Current
Server
Pedro's Taco & Tequila Bar
01.2021 - 12.2022
Server Manager
Duffy's Diner
04.2016 - 03.2020
Bachelor of Science - Health Information Management
Southern New Hampshire University
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