Caitlin Collins
Chicago,IL
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. New to the Data Analytics field and eager to learn and grow.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
Chicago, IL And Amityville, NY
10.2020 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within. (Directly responsible for 3 management promotions)
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Documented daily production and materials usage in the Partner Hub to track data for Assistant Manager and Store Manager review.
Co-Manager
Tilly’s
Garden City, NY
06.2019 - 09.2020
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Analyzed sales data, and profit and loss statements.
- Cultivated customer loyalty to enhance retention by delivering outstanding service.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Created visual store strategy based on market trends and strengthened merchandising and promotional strategies to drive customer engagement based on trend and sales evaluation.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Store Manager
Zumiez
Hicksville, Lake Grove, And Bayshore, NY
07.2014 - 06.2019
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs as well as staff development.
Education
Bachelor of Science - Business Data Analytics, Nutrition (Dual)
Arizona State University
Tempe, AZ06.2024
High School Diploma -
Island Trees High School
Levittown, NY06.2012
Skills
- Revenue Benchmarks
- Staff Management
- Business Planning
- Cash Handling Expertise
- Business Development
- Hiring and Training
- Document Management
- Inventory Management
- Motivational Leadership
- Staff Development
- Project Management
- Operations Management
Timeline
Shift Supervisor
Starbucks
10.2020 - Current
Co-Manager
Tilly’s
06.2019 - 09.2020
Store Manager
Zumiez
07.2014 - 06.2019
Bachelor of Science - Business Data Analytics, Nutrition (Dual)
Arizona State University
High School Diploma -
Island Trees High School