Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlin Collins

King of Prussia,PA

Summary

Human Resources professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Employee Development Manager

The Westover Companies
03.2022 - Current
  • Enhanced employee performance by developing and implementing comprehensive training programs to ensure a robust talent pipeline for key leadership positions within the organization.
  • Created the Westover New Manager training program teaching new leaders strategies needed to handle conflict, change management, basic payroll/HRIS questions, and effective communication.
  • Streamlined onboarding and training process for new hires, reducing time-to-productivity and improving overall retention rates.
  • Established partnerships with external training providers to expand resource availability and diversify learning opportunities for employees including training for all maintenance staff regarding safety, HVAC, plumbing, and general maintenance.
  • Oversaw employee engagement surveys to gather feedback on existing programs, using data-driven insights to inform future improvements.
  • Organized and edited training manuals, HR employee handbooks, multimedia visual aids, and other educational materials.
  • Championed the Westover Safety Program, which coordinated with Red Wing Boots to offer staff footwear that complied to OSHA safety standards. The safety program greatly reduced foot and ankle injuries, lowering work comp claim costs.
  • Managed all Leave of Absence including FMLA, state leave, and Workers' Compensation.
  • Handled all OSHA 300 reporting regarding yearly injuries.
  • Advocate for employee 30, 60, and 90 day reviews. Ensuring new staff has the support and tools needed to excel in their new position. Managed all yearly employee reviews, allowing tracking of employee success and assistance in transitioning positions.
  • Managed employee disciplinary concerns and prepared emergency EAPs as needed.
  • Streamlined HR outreach to include a HR dedicated ticketing system (ZenDesk) to ensure employee requests are handled in a timely and effective manner.

Human Resources Generalist

The Westover Companies
02.2020 - 02.2022
  • Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Improved operational processes resulting in productivity increase in HR department.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Developed training programs tailored to address specific skill gaps within the workforce, improving overall productivity levels.
  • Executed redesign of organizational structures to enhance team and leadership effectiveness through operational analysis, needs assessments and process mapping.
  • Reduced employee turnover by creating a comprehensive onboarding program for new hires.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and monitored employee recognition programs including Employee Appreciation events, the Westover
  • Oversaw workers' compensation program for employees injured on job.
  • Decreased workers' compensation claims by implementing proactive injury prevention strategies.
  • Consulted with attorneys on malpractice, personal injury and workers compensation claims.
  • Streamlined OSHA recordkeeping processes, ensuring accurate documentation of all incidents and near misses.

Workers' Compensation Claims Representative

MedRisk, LLC
03.2017 - 02.2020
  • Evaluated complex workers compensation claims, ensuring proper investigation and handling.
  • Managed workers compensation claims process effectively while maintaining appropriate confidentiality measures.
  • Developed comprehensive case management strategies, effectively reducing the duration and cost of workers' compensation claims.
  • Supported workers'' compensation claims management processes by providing accurate documentation and timely follow-up actions.
  • Assisted employees in navigating workers'' compensation claims processes, advocating on their behalf during disputes or appeals.
  • Streamlined recordkeeping processes for injury reports and workers' compensation claims, ensuring accurate documentation and timely submissions.
  • Reviewed workers' compensation claims, managing cases effectively to minimize lost time from work-related injuries or illnesses.
  • Managed a high-volume caseload of complex workers' compensation claims, consistently meeting deadlines and achieving desired outcomes.
  • Maintained accurate records of all workers compensation claims, ensuring timely reporting to regulatory agencies and insurance carriers.
  • Maximized cost savings through diligent review of medical bills and other expenses associated with Workers Compensation claims.
  • Mentored junior claims coordinators, sharing knowledge of various lines of business including

Workers' Compensation Customer Advocacy Associate

MedRisk, LLC
10.2016 - 03.2017
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information to Claims Adjusters, Nurse Case Managers, Patients, and Medical Providers.
  • Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns regarding medical care, patient treatment compliance, billing, and support.
  • Conducted thorough research to provide accurate information and resolve complex issues for customers.
  • Maintained comprehensive records of all client interactions, allowing for efficient follow-up and enhanced overall service quality.

Education

Master of Science - Management - Organizational Leadership

Wilmington University
New Castle, DE
05.2018

Bachelor of Science - Psychology - Industrial/Organizational Leadership

West Chester University
West Chester, PA
05.2013

Skills

  • Career Development
  • Performance Appraisal
  • Leadership training
  • Project Management
  • Organizational Development
  • Performance Metrics
  • New Hire Orientation
  • Human Resources

Certification

OSHA 10

Timeline

Employee Development Manager

The Westover Companies
03.2022 - Current

Human Resources Generalist

The Westover Companies
02.2020 - 02.2022

Workers' Compensation Claims Representative

MedRisk, LLC
03.2017 - 02.2020

Workers' Compensation Customer Advocacy Associate

MedRisk, LLC
10.2016 - 03.2017

Master of Science - Management - Organizational Leadership

Wilmington University

Bachelor of Science - Psychology - Industrial/Organizational Leadership

West Chester University

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Caitlin Collins