Caitlin Conroy
North Olmsted,OH
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Dynamic and dependable worker with a propensity and strong desire to learn.
Overview
7
7
years of professional experience
Work History
Server, Server Trainer
The Cheesecake Factory
11.2022 - Current
- Assisted in training new servers on menu knowledge and service standards.
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shift Supervisor
Starbucks
10.2020 - 11.2022
- Supervised daily operations to ensure compliance with quality and service standards.
- Trained and mentored baristas to enhance skills and improve overall team performance.
- Fostered a positive work environment that promoted teamwork and employee engagement.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Team Member
Chick-fil-A
05.2019 - 10.2020
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Operated kitchen equipment efficiently, adhering to safety and sanitation standards.
- Collaborated with team to optimize workflows, reducing wait times for customers during busy shifts.
- Developed strategies for enhancing customer experience based on feedback and observations from service interactions.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Arts - Psychology
Cleveland State University
Cleveland, Ohio, OH12-2025
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Guest engagement
- Memory retention
- Team collaboration
- Task prioritization
- Organizational skills
- Dependable and responsible
Timeline
Server, Server Trainer
The Cheesecake Factory
11.2022 - Current
Shift Supervisor
Starbucks
10.2020 - 11.2022
Team Member
Chick-fil-A
05.2019 - 10.2020
Bachelor of Arts - Psychology
Cleveland State University