Caitlin Craighead
Austin,TX
Summary
Results-driven professional known for building strong client relationships and driving product adoption, growth, and retention. Skilled in leveraging data for proactive recommendations and risk mitigation, delivering strategic insights that enhance customer value and loyalty. Recognized for adaptability, dedication, and passion for exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Roc Search
04.2024 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Generated new business with marketing initiatives and strategic plans.
- 131 Meetings Booked
- 155 Meetings Attended (122% to Target)
- 13 Jobs Onboarded (205% to Target)
- 2 Placements
- Secured Roc Search’s first placement with HP, establishing terms to engage them as a new client
- Hosted a highly successful virtual event on UX/UI Design, achieving the highest levels of interaction and attendance among all previous virtual events
- Received the Roc Star Award, recognizing employees who exemplify Roc’s core values of Relentlessness, Respect, and ‘Roc’—going above and beyond through dedication and hard work
Account Manager
SolarWinds Worldwide
02.2020 - 12.2023
- Instructed customers in using platform to foster stronger product loyalty.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Helped customers onboard new departments to enhance product usage and deeper customer engagement.
- Facilitated onsite QBR’s to enhance customer retention and strengthen personal relationships with large accounts.
Account Manager
Social Solutions
02.2019 - 07.2019
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Identified key entry points to enhance market penetration and maximize returns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Internal Sales Representative
SolarWinds
08.2017 - 02.2019
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
- Researched and identified possible new accounts for sales development.
- Identified consumer interests and key market identifies for new accounts.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
Bachelor Of Business - Business
St.Edward’s University
Skills
- Customer Training
- Account Management
- Product Training
- Strategic Account Planning
- Relationship Building and Management
- Revenue Growth
- Business Needs Assessment
- Cross-Functional Collaboration
- Client service optimization
- Key accounts development
- Training and mentoring
- Strategic communications
Accomplishments
- Achieved 143% to annual quota in 2022
- Champions Club 2023 Cannes, France
- Successfully cultivated and closed the most substantial account expansion on record by persuading customer to transition all departments to our product, surpassing their years-long allegiance to a competing product.
- Accomplished successful product adoption with large customer account, fostering a remarkable fivefold account growth within one year.
- Hosted first on-site QBR for Service Desk at Solarwinds for largest ARR customer and secured 2 year renewal along with expansion to multiple additional departments.
- Managed largest account on record for Service Desk
- Sold first ever Managed Services offering at Social Solutions
- Maintained over 100% attainment to monthly quotas while at Social Solutions
Timeline
Business Development Manager
Roc Search
04.2024 - Current
Account Manager
SolarWinds Worldwide
02.2020 - 12.2023
Account Manager
Social Solutions
02.2019 - 07.2019
Internal Sales Representative
SolarWinds
08.2017 - 02.2019
Bachelor Of Business - Business
St.Edward’s University
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