Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Cullen

Summary

Flight Operations Coordinator with extensive experience in 135/91 charter operations, excelling in aircraft scheduling and team collaboration. Proven track record of enhancing operational efficiency and client satisfaction through strategic planning and exceptional communication. Recognized for maintaining compliance with FAA regulations while delivering compassionate service to high-profile clientele.

Overview

17
17
years of professional experience

Work History

Flight Operations Coordinator

FlyHouse
08.2024 - 06.2025
  • Coordinated and managed domestic and international flights under Part 135 and Part 91 operations for private charter clients, including high-net-worth individuals, celebrities, and corporate executives.
  • Acted as the primary point of contact for flight crews, clients, and vendors to ensure seamless execution of all flight logistics from trip planning to post-flight follow-up.
  • Scheduled aircraft, arranged FBO services, secured overflight and landing permits, and coordinated ground transportation, catering, and special client requests.
  • Maintained full compliance with FAA regulations and company safety standards, while providing exceptional, confidential service tailored to high-profile clientele.
  • Monitored and responded to real-time flight tracking, weather, and operational changes to proactively resolve conflicts and minimize disruptions.
  • Collaborated closely with maintenance, dispatch, and crew scheduling teams to optimize aircraft utilization and trip efficiency.
  • Utilized flight scheduling software (e.g., FlightBridge, FlightAware, FOS/SchedAero) to manage trip sheets, crew manifests, and client preferences.
  • Supported 24/7 operations with a strong focus on discretion, client satisfaction, and rapid response to time-sensitive requests.

Lead Operations Manager

Wheels UP
03.2022 - 07.2024
  • Oversaw and managed all daily part 135 & 91 operations, including scheduling, budgeting, and staff supervision, resulting in an increase in efficiency and productivity.
  • Implemented new strategies to streamline recovery process and improve overall performance, resulting in cost savings and improved customer satisfaction.
  • Conducted regular performance evaluations and provided feedback to team members, fostering a positive and collaborative work environment.
  • Coordinated and oversaw emergency response procedures for aviation incidents and accidents to ensure timely and efficient recovery operations
  • Act as a liaison between members and aviation staff, addressing any inquiries or concerns promptly

Flight Coordinator

Alante Air Charter
12.2021 - 03.2022
  • Managed communication between pilots, ground crew, and air traffic control to facilitate smooth operations and on-time performance
  • Collaborated with internal teams and external vendors to maintain a high standard of customer service and satisfaction throughout the flight process
  • Facilitated the coordination of flight schedules, crew assignments, and aircraft availability for Part 135/91 operations
  • Coordinated logistics for passenger services, catering, and ground transportation for charter flights
  • Monitor weather conditions and make real-time adjustments to flight schedules as needed

Middle School Educator

Pendergast Elementary
08.2018 - 11.2021
  • Established a positive classroom environment by utilizing behavior management strategies and fostering a culture of respect and cooperation among students
  • Designed engaging lesson plans tailored to the needs and interests of middle school students, incorporating interactive activities and technology to enhance learning outcomes
  • Provided personalized support to students with diverse learning needs, including those with Individualized Education Plans (IEPs) and English language learners
  • Implemented formative and summative assessments to evaluate student progress and inform instructional decisions, continuously tracking and analyzing data to drive improvements in teaching practices.
  • Collaborated with colleagues and parents to address student academic, social, and emotional needs, participating in parent-teacher conferences and team meetings
  • Developed and implemented virtual lesson plans to accommodate remote learning during the pandemic
  • Collaborated with parents and caregivers to address challenges and promote student well-being during the pandemic restrictions

Aviation Ordnanceman

United States Navy-F/A 18s
01.2008 - 01.2013
  • Handled and serviced weapons and ammunition carried on aircraft carriers on FA-18 aircraft. 
  • Loaded and unloaded various types of weapons onto FA-18 aircraft in accordance with established procedures and safety protocols during topgun flight operations
  • Assisted in the assembly, disassembly, and testing of bombs, missiles, and rockets
  • Conducted pre-flight and post-flight inspections of FA-18 aircraft ordnance systems to ensure safe and accurate operation
  • Collaborated with pilots and other crew members to coordinate and execute ordnance-related missions and training exercises
  • Trained and mentored junior aviation ordnance personnel on safety procedures, equipment operation, and maintenance tasks
  • Inspected, maintained, and repaired ordnance systems, components, and equipment to ensure operational readiness
  • Collaborated with flight crews and ground support teams to coordinate aircraft operations and maintain mission readiness.
  • Completed two west pac deployments during Operation Enduring Freedom; USS Nimitz and USS Stennis. 

Education

Bachelors of Science - Education/History

Northern Arizona University
Flagstaff
12-2019

Skills

  • Aircraft Scheduling
  • Time management and interpersonal skills
  • Team collaboration & Leadership
  • Organized and detail oriented
  • Verbal and written communication
  • Training and development
  • Compassionate and Friendly

Timeline

Flight Operations Coordinator

FlyHouse
08.2024 - 06.2025

Lead Operations Manager

Wheels UP
03.2022 - 07.2024

Flight Coordinator

Alante Air Charter
12.2021 - 03.2022

Middle School Educator

Pendergast Elementary
08.2018 - 11.2021

Aviation Ordnanceman

United States Navy-F/A 18s
01.2008 - 01.2013

Bachelors of Science - Education/History

Northern Arizona University

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