Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Caitlin Deblo

Zanesville,OH

Summary

Seasoned and Experienced Associate Relations Specialist and Multi-Unit Leader with a passion for people development by ensuring strategic procedures and systems are in place. Skilled in restaurant operations, catering, professional communication, food safety and providing a consistent and exceptional guest experience. Strong desire to work in and create an atmosphere where my team is encouraged and enabled to fulfill their highest potential.

Overview

10
10
years of professional experience

Work History

Associate Relations Specialist

Donatos Pizza
03.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Manage HR Complains and Concerns for 50+ locations
  • Streamlined HR processes by translating employee manuals, policies, procedures, and training materials.
  • Advised managers on HR best practices, ensuring compliance with laws and regulations.
  • Studied research and trends on best practices in HR field.
  • Enhanced organizational efficiency by streamlining HR workflows and procedures.
  • Managed complex HR projects, ensuring timely completion and alignment with organizational goals.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Adhered to company policies, procedures and system documentation requirements.
  • Prepared and reviewed documentation and SOPs.
  • Aided staff with employee performance review paperwork and documentation.

Market Partner

PIADA Italian Street Food
03.2022 - 03.2023
  • Manage multiple units and locations
  • Oversee the training and development of 200+ employees and managers
  • Recruiting, hiring onboarding and orientating new employees
  • Managing Profit and Loss Statements
  • Overseeing Daily Operations to ensure standards are met
  • Create and Utilize tools to maintain cleanliness, training, hospitality and food safety standards.
  • Budgeting to ensure profitability
  • Excellent Guest Hospitality and validation of Guest Satisfaction
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.
  • Reduced process lags by training employees on best practices and protocols.

Field Leader

Chipotle Mexican Grill
10.2019 - 03.2022
  • Manage multiple units and locations
  • Oversee the training and development of 350+ employees and managers
  • Recruiting, hiring onboarding and orientating new employees
  • Managing Profit and Loss Statements
  • Overseeing Daily Operations to ensure standards are met
  • Create and Utilize tools to maintain cleanliness, training, hospitality and food safety standards.
  • Budgeting to ensure profitability
  • Excellent Guest Hospitality and validation of Guest Satisfaction
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.
  • Reduced process lags by training employees on best practices and protocols.

General Manager

Chipotle Mexican Grill
11.2015 - 10.2019
  • Oversaw the training and development of 60+ employees and managers
  • Recruiting, hiring onboarding and orientating new employees
  • Managing Profit and Loss Statements
  • Overseeing Daily Operations to ensure standards are met
  • Budgeting to ensure profitability
  • Excellent Guest Hospitality and validation of Guest Satisfaction
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Operated register, handled cash and processed credit card transactions.
  • Reduced process lags by training employees on best practices and protocols.
  • Optimized staffing and great tenure through great training and a positive environment

Apprentice General Manager

Chipotle Mexican Grill
07.2015 - 11.2015

Service Manager

Chipotle Mexican Grill
05.2015 - 07.2015

Kitchen Manager

Chipotle Mexican Grill
03.2015 - 05.2015

Crew Member

Chipotle Mexican Grill
03.2014 - 03.2015

Education

Associate degree - Baking and Pastry Arts

Hocking College
Nelsonville, OH
01.2013

Skills

  • People Management
  • Policy and Procedure Management
  • Professional Communication
  • People Development
  • Supervising Experience
  • Training & Development
  • Time Management
  • Recruiting
  • Guest Relations
  • Documentation Management
  • Organizational Skills
  • Relationship Building

Additional Information

  • James Davidson - (937) 830-4424
  • Jacob Morris - (513) 593-0196

Timeline

Associate Relations Specialist

Donatos Pizza
03.2023 - Current

Market Partner

PIADA Italian Street Food
03.2022 - 03.2023

Field Leader

Chipotle Mexican Grill
10.2019 - 03.2022

General Manager

Chipotle Mexican Grill
11.2015 - 10.2019

Apprentice General Manager

Chipotle Mexican Grill
07.2015 - 11.2015

Service Manager

Chipotle Mexican Grill
05.2015 - 07.2015

Kitchen Manager

Chipotle Mexican Grill
03.2015 - 05.2015

Crew Member

Chipotle Mexican Grill
03.2014 - 03.2015

Associate degree - Baking and Pastry Arts

Hocking College

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Caitlin Deblo