Caitlin DeNoyer
DeLand,FL
Summary
Trustworthy professional who is adept at typing and understanding company documents, including reports, policies, and various correspondences. Accurate and reliable self starter with the ability to check work independently under tight deadlines. Posses strong communication skills, collaborative nature and 11+ year background in high-volume environments that focus on delivering exceptional and timely results.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Qwikcut
Sanford, FL
03.2021 - 04.2022
- Filtered all in and outbound customer support inquiries via Zoho.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Created detailed reports on customer feedback for management review.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Managed the FAQ/Knowledge Base for all customers.
Legal Assistant
Dan Newlin Injury Attorneys
Orlando, FL
04.2018 - 02.2021
- Prepared thorough, accurate and well-edited documents and memos for cases, client communication and internal needs for a consistent caseload of 375 files.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses, medical providers, auto insurance companies and court officials.
- Handled all telephone calls, meeting plans and conference organization requirements.
- Request and retrieve medical records and billing from various providers as well as all insurance related forms, disclosures, photographs and damages of estimates.
911 Telecommunicator
Osceola County Sheriff's Office
Kissimmee, FL
02.2015 - 03.2021
- Used radio, telephone and computer system to update first responders with new information that was obtained from citizens on emergency and administrative lines.
- Handled emergency phone calls and radio dispatch calls for service calmly and obtained pertinent information with composed approach.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units while processing various request simultaneously, handling confidential information
- Interacted with neighboring counties for mutual aid and emergency events
- Conducting on-the-job training as a Certified Training Officer while utilizing time management skills, interpersonal skills and communication skills.
- Typing upwards of 80 WPM while also utilizing signals, ten codes, phonetic alphabet, agency approved abbreviations and verbiage.
Patient Support Technician
BayCare Health System Inc.
Safety Harbor, FL
03.2009 - 02.2015
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Attended to patients in a 60 bed medical/surgical/spinal unit, continuously checking on needs and maintaining high standards of patient care.
- Attended to continuously changing patients in Winter Haven Emergency Room for 1.5 years, performing basic life support tasks, administering CPR, drawing sample for blood intravenously, transported patients to testing, procedures and rooms.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
Education
Associate of Science - Nursing
St. Petersburg College
Clearwater, FLHigh School Diploma -
East Lake High School
Tarpon Springs, FL06.2008
Skills
- Proficient in all Microsoft software, Spillman, Stancil Public Safety Logging, FCIC/NCIC network, Trial Works, Adobe
- Typing speed of 80 wpm
- Document generation
- Dictation interpretation
- Multitask between listening, typing, and talking
- Law Enforcement terminology
- Medical terminology
- Customer service
Timeline
Customer Support Specialist
Qwikcut
03.2021 - 04.2022
Legal Assistant
Dan Newlin Injury Attorneys
04.2018 - 02.2021
911 Telecommunicator
Osceola County Sheriff's Office
02.2015 - 03.2021
Patient Support Technician
BayCare Health System Inc.
03.2009 - 02.2015
Associate of Science - Nursing
St. Petersburg College
High School Diploma -
East Lake High School
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