Caitlin DesVergnes
Los Angeles,CA
Summary
Dynamic and results-oriented professional with a proven track record at Apption Labs, enhancing sales revenue and customer satisfaction through effective problem-solving and client relationship management. Excelled in multitasking and adaptability, leveraging CRM software to streamline processes. Achieved significant improvements in operational efficiency and team collaboration, demonstrating exceptional communication and attention to detail. Offering strong organizational abilities and quick learner ready to adapt to new challenges. Contributes solid grasp of administrative functions and ability to use sales tracking software effectively. Ready to use and develop organizational and software skills in Inside Sales role.
Overview
11
11
years of professional experience
Work History
Sales Administrator /Senior Customer Support Representative
Apption Labs
06.2021 - Current
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
- Cross-trained to support other teams to meet operational needs..
- Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Handles 30-50 inquiries as part of daily tasks via phone and email
Data Entry Specialist
Pike Engineering
04.2018 - 02.2021
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Ensured timely and accurate delivery of reports by maintaining up-to-date databases and spreadsheets.
- Enhanced data accuracy by meticulously inputting and validating information from various sources.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Assisted with developing data entry processes.
- Developed and implemented data entry operations.
- Completed hundreds of data entry tasks with accuracy and efficiency.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
Restaurant Hostess
Tavolino
07.2019 - 08.2020
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Supported needs of 80+- person wait staff who attended to specific needs of countless customers daily for Italian fine dining restaurant with social relevancy and intentionality.
Loaner Manager /Customer Care Sales Specialist
Lexus
12.2015 - 03.2018
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Consistently exceeded performance targets by adopting a customer-centric approach to sales and support tasks.
- Participated in ongoing professional development programs to stay current with industry advancements and improve job knowledge, ultimately benefiting the company and its customers.
- Ensured thorough documentation of all customer interactions within the CRM system, facilitating seamless handovers between team members when needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Streamlined reservation procedures for faster service and improved customer experience.
- Increased customer satisfaction by implementing efficient rental car management processes and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled 80 incoming inquiries via phone and emails as part of daily tasks
Executive Assistant
Sustainable Energy Professionals
05.2014 - 08.2017
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Answered high volume of phone calls and email inquiries.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Education
High School Diploma -
Attleboro High School
Attleboro, MA06-2012
Skills
- Client relationship management
- Account development
- CRM software
- Teamwork and collaboration
- Product knowledge
- Problem-solving abilities
- Sales process
- Multitasking Abilities
- Excellent communication
- Attention to detail
- Adaptability and flexibility
Timeline
Sales Administrator /Senior Customer Support Representative
Apption Labs
06.2021 - Current
Restaurant Hostess
Tavolino
07.2019 - 08.2020
Data Entry Specialist
Pike Engineering
04.2018 - 02.2021
Loaner Manager /Customer Care Sales Specialist
Lexus
12.2015 - 03.2018
Executive Assistant
Sustainable Energy Professionals
05.2014 - 08.2017
High School Diploma -
Attleboro High School
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