Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Dickinson

Administrative Professional
Woodlawn

Summary

Detail-oriented and highly organized administrative professional with 10 years of experience providing excellent office support in fast-paced environments. Proficient in a variety of office software, including Microsoft Office Suite, and skilled at maintaining accurate records, managing office supplies, and ensuring the smooth operation of daily office tasks. Demonstrates a strong ability to handle confidential information with discretion, coordinate communication between departments, and deliver superior customer service. Adept at multitasking, problem-solving, and adapting to changing priorities, ensuring efficient and effective support for state office operations. Seeking an Office Associate position to contribute to organizational goals and uphold the values of public service.

Overview

11
11
years of professional experience

Work History

Physical Rehab Center Billing Coordinator

Orthopaedic Center of Southern Illinois
05.2021 - Current
  • Received and screened high volume of internal and external communications
  • Handled requests-for-information delegating tasks to appropriate employee to optimize customer service
  • Used Epic software to process patient payments and update accounts
  • Collected information verified insurance and collected co-payments for average of 50 patients each day
  • Scheduled appointments for patients via phone and in person
  • Registered patients and scheduled appointments

Patient Representative

Cancer Care Specialist of Central Illinois
11.2016 - 05.2021
  • Maintained confidentiality of records relating to clients' treatment
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Assisted 500+ callers per week in fast-paced environment
  • Managed customer expectations by clarifying needs identifying options and recommending products and services
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Call Center Representative

Heartland Women's Healthcare
04.2014 - 11.2016
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Associate of Arts -

Kaskaskia College
Centralia, IL

Skills

  • Effective Listening Skills
  • Logical Reasoning
  • Effective Resource Management
  • Time management
  • Adaptability
  • Efficient Data Management
  • File System Optimization
  • Quality Control of Documents
  • Critical Document Evaluation
  • Proficient in Billing Systems
  • Organized Documentation Management

Timeline

Physical Rehab Center Billing Coordinator

Orthopaedic Center of Southern Illinois
05.2021 - Current

Patient Representative

Cancer Care Specialist of Central Illinois
11.2016 - 05.2021

Call Center Representative

Heartland Women's Healthcare
04.2014 - 11.2016

Associate of Arts -

Kaskaskia College
Caitlin DickinsonAdministrative Professional