Summary
Overview
Work History
Education
Skills
Details
Personal Information
Timeline
BusinessDevelopmentManager

Caitlin Duncan

San Luis Obispo,CA

Summary

Results-driven professional with extensive experience as a Shift Leader in the hospitality industry. Proven track record of providing exceptional customer service, maintaining high standards, and creating memorable experiences. Skilled in team collaboration, problem-solving, and effective communication. Committed to excellence, personal growth, and delivering outstanding results in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Shift Leader

Sweetie's Ice Cream Shop
06.2022 - 08.2022
  • Successfully oversaw opening and closing procedures
  • Prepared the store for the day, set up equipment, verified cash drawer accuracy, stocked inventory
  • Provided exceptional customer service throughout the day
  • Assisted with orders, resolved issues, ensured positive experiences
  • Effectively led and supported the team during peak periods
  • Ensured smooth operations and optimal productivity
  • Completed closing process, closed cash register, organized and cleaned the shop, secured premises
  • Contributed to creating a delightful environment and memorable moments for customers
  • Ensured compliance with health and safety regulations, resulting in a safe and productive work environment

Team Member

Chick-fil-A
08.2023 - 09.2023
  • Rejoined Chick-fil-A as a team member for the summer, providing excellent guest service and supporting food preparation
  • Greeted customers, efficiently processed orders, and completed transactions at the cash register
  • Consistently upheld high standards of guest interactions in a fast-paced setting
  • Contributed to the positive atmosphere of the establishment

Team Member

Chick-fil-A
06.2021 - 01.2022
  • Played a key role as a team member at Chick-fil-A, managing diverse guest service and food preparation tasks
  • Greeted customers, processed orders, and handled transactions at the cash register with efficiency and adaptability
  • Demonstrated exceptional customer service skills in a fast-paced environment
  • Maintained accuracy in cash transactions and received training in employee training, food handling, and order processing

Education

High School Diploma -

Dos Pueblos High School
Santa Barbara
06.2022

Bachelor of Science - Liberal Studies.

California Polytechnic State University San Luis Obispo
San Luis Obispo
06.2026

Skills

  • Fast Learner
  • Adaptability
  • Ability to Work Under Pressure
  • Customer Service
  • Cash Handling
  • Teamwork
  • Positive Attitude
  • Team Leadership
  • Problem-Solving
  • Flexible Schedule
  • POS System Operation
  • Staff Training and Development

Details

San Luis Obispo, (805)708-0788, cdunca13@calpoly.edu

Personal Information

Title: TEAM MEMBER

Timeline

Team Member

Chick-fil-A
08.2023 - 09.2023

Shift Leader

Sweetie's Ice Cream Shop
06.2022 - 08.2022

Team Member

Chick-fil-A
06.2021 - 01.2022

High School Diploma -

Dos Pueblos High School

Bachelor of Science - Liberal Studies.

California Polytechnic State University San Luis Obispo

Similar Profiles

CREATE PROFILE
Caitlin Duncan