Summary
Overview
Work History
Education
Skills
Websites
Languages
Details
References
Timeline
Generic

Caitlin Duncan

LITTLE ROCK

Summary

Dynamic leader with a proven track record in project management and team collaboration. Skilled in effective time management and fostering a productive work environment, consistently driving team success and achieving operational goals.

Versatile professional with extensive experience in training and mentoring teams. Known for strong interpersonal communication and adaptability, contributing to high employee engagement and customer satisfaction. Committed to enhancing operational efficiency and achieving strategic objectives.

Overview

17
17
years of professional experience

Work History

TLA New Store Opening and Operations, Licensed

Starbucks
LITTLE ROCK
08.2025 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Support coach in the new store opening process.

Training Manager

Starbucks
LITTLE ROCK
11.2024 - Current
  • Effectively mentored three new managers, including two coffeehouse leaders and one in-store training.

Coffee Master Lead

Starbucks
LITTLE ROCK
01.2023 - Current
  • Facilitated conference calls to promote coffee master program and provide support.
  • Conducted quarterly certifications to recognize achievements in coffee master program.
  • Collaborated with New York and West Virginia regions to implement coffee master certification.
  • Developed comprehensive training plans to consolidate coffee master tools and resources.

Coffee House Leader and Community Lead

Starbucks
Little Rock
08.2012 - Current
  • Currently managing a high-volume location $700,000 in revenue per year. This requires maintaining inventory, profits and loss statements, training and providing opportunities for employees while maintaining a low turnover rate, with high customer connection and sales.
  • Coordinating events within the community for the Little Rock area and Mid-America, leading team meetings to develop and stay updated in effective communication, team building and problem-solving within the business.
  • Analyzing customer needs while growing profits and upholding stake holder interest by integrating ways to reach out to the community.
  • Furthering the development of my career by managing and overseeing multiple stores with diverse customer base and employee needs.
  • Starting as a barista and working my way through positions to managing a store within one year.

TLA NSO Russellville Starbucks

Starbucks
Russellville
11.2024 - 02.2025
  • Educated team members about company products and services so they could answer customer inquiries accurately.
  • Assisted in recruiting, interviewing, and selecting qualified candidates for store management positions.
  • Enforced corporate policies consistently throughout all stores while taking into account local regulations or laws.
  • Evaluated current processes used by each store manager and suggested ways to streamline them for greater efficiency.
  • Evaluated and communicated trainee participation and performance in reports to management.
  • Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
  • Established and exceeded organizational performance and individual performance goals.
  • Performed variety of management functions including, inventory management, protecting company's assets, merchandising integrity, overall facility cleanliness and maintenance and completing HR responsibilities.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
  • Worked side by side with the contractors to ensure a timely and to standard construction of the store.

Barista Lead

River City Tea Coffee and Cream
Hillcrest Heights
08.2011 - 08.2012
  • Create schedules, manage inventory, enhance the customer experience and craft exceptional espresso beverages.
  • Maintain the culture of the coffee house experience with customers and employees.

Barista

Dean and DeLuca
Charlotte
01.2009 - 08.2011
  • First experience in the craft of beverage making, trained by De'Longhi espresso masters from Treviso Italy.
  • Hand pressing espresso and understanding quality from bean to cup.

Education

Bachelor of Science - Sociology, Organizational Leadership

Arizona State University
04.2022

Skills

  • Profit and loss analysis
  • Employee training
  • Excel proficiency
  • Word proficiency
  • PowerPoint proficiency
  • SEO strategies
  • Social media analytics
  • Time management
  • Communication skills
  • Leadership abilities
  • Adaptability
  • Interpersonal communication
  • Project management
  • Problem solving
  • Team collaboration
  • Analytical thinking
  • Marketing strategy
  • Community outreach
  • Cross-cultural communication
  • Business analysis
  • Inventory management
  • Company profiling
  • Insight generation
  • Advertising research

Websites

Languages

  • English
  • Limited Spanish

Details

Little Rock, AR, 72227, United States, (210)740-3235, US1935535@starbucks.com

References

References available upon request.

Timeline

TLA New Store Opening and Operations, Licensed

Starbucks
08.2025 - Current

Training Manager

Starbucks
11.2024 - Current

TLA NSO Russellville Starbucks

Starbucks
11.2024 - 02.2025

Coffee Master Lead

Starbucks
01.2023 - Current

Coffee House Leader and Community Lead

Starbucks
08.2012 - Current

Barista Lead

River City Tea Coffee and Cream
08.2011 - 08.2012

Barista

Dean and DeLuca
01.2009 - 08.2011

Bachelor of Science - Sociology, Organizational Leadership

Arizona State University

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