Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Dunnings

Yorktown Heights,NY

Summary

Enthusiastic Dog Handler with proven skills managing canine behavior shifts to encourage play and prevent fights. Successful with walking and caring for groups of 50+ dogs of various breeds and sizes. Clean driving record and provide reliable pick-ups and drop-offs for customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Lead Dog Handler

Buddy's Barking Lot
Elmsford, NY
02.2018 - 11.2021
  • Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
  • Incorporated positive reinforcement methods to correct behavior problems.
  • Transported dogs safely and maintained clean driving record.
  • Managed up to 50+ dogs of varying breeds and sizes, providing attentive care.
  • Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
  • Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
  • Talked to or interacted with animals to increase familiarity with human voices or contact.
  • Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Child Care Provider

Goodstein Family
Bronxville, NY
08.2015 - 09.2016
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.

Customer Service Representative

Westchester Broadway Theatre
Elmsford, NY
07.2014 - 06.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.

Education

No Degree -

Westchester Community College
Valhalla, NY

High School Diploma -

Lakeland High School
Shrub Oak, NY
06.2009

Skills

  • Animal Welfare
  • Direct Care
  • Basic Animal Care
  • Health and Wellbeing
  • Housekeeping Requirements
  • Maintaining Clean Work Areas
  • Client Relationships
  • Dog Behavior
  • Compassionate Care
  • Complex Problem-Solving
  • Animal Evaluation
  • Pet Feeding and Care

Timeline

Lead Dog Handler

Buddy's Barking Lot
02.2018 - 11.2021

Child Care Provider

Goodstein Family
08.2015 - 09.2016

Customer Service Representative

Westchester Broadway Theatre
07.2014 - 06.2015

No Degree -

Westchester Community College

High School Diploma -

Lakeland High School

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Caitlin Dunnings