Caitlin Dwyer, BSN, RN
Rochester,NY
Summary
Highly-skilled Director of Nursing with understands the complexity of healthcare delivery systems and is dedicated to their improvement. Has a background in a broad range of clinical nursing tasks and excels at supervision. Proficient in quality, safety and care standards focused on maximizing resources and patient satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Nursing, Specialty Medicine & Surgery
Rochester Regional Health
Rochester , New York
2022.08 - Current
- Administrative oversight of Gastroenterology, Endoscopy, Dialysis, Women's Health, Urology and Nephrology services.
- Collaborated with multiple disciplines, including executive level and local leaders, to ensure comprehensive and timely decision-making and execution of action items.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Evaluated work performance of over 400 nursing personnel to determine wage increases and implement discipline.
- Identified department issues to recommend corrective actions.
- Established new policies and updated existing policies to improve standard of care for patients.
- Established and monitored infection control and quality programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Used multiple technology platforms to maintain department budgets and record expenses.
Nurse Manager, Ambulatory Women's Health
Rochester Regional Health System
Rochester , NY
2019.05 - Current
- Managed 7 clinical nurse leaders, centralized triage team and nursing activities in 22 ambulatory practices by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Fostered improvement in staff development, personnel training and standards of patient care.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and management expertise.
- Developed strategy to target nursing and patient satisfaction issues, improve patient care quality and suggest actionable improvements to promote hospital-wide quality and safety initiatives .
Clinical Nurse Leader
Unity OB/GYN At West Main
Rochester , NY
2018.05 - 2019.05
- Sought opportunities to improve patient care, outcomes and nursing staff performance.
- Evaluated nursing staff's performance and developed education programs and professional development opportunities to improve individual and team competencies, clinical knowledge and delivery of care.
- Interacted effectively with department managers to promptly correct problems and improve services.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Supervised professional and paraprofessional nursing staff and delegated tasks to maintain continuum of care.
- Educated patients and families on treatment, expected outcomes and instructions, serving as advisory resource to patients and families to facilitate recovery.
- Introduced initiatives based on staff education, infection control audits, safe medication administration and evidence-based practice to achieve unit and facility goals.
Registered Nurse, Clinician Level III
The Women's Center, Rochester Regional Health
Rochester , NY
2016.05 - 2018.05
- Supported 5 outpatient practices by obtaining health history and triage information to determine appropriate avenue for care.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medications.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Advised patients on pre- and post-operative instructions, medication administration, and symptoms indicating emergency care.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Advocated for and strived to protect health, safety and rights of patient.
Registered Nurse, Critical Care Unit
5400 / MAT, Rochester General Hospital
Rochester , NY
2014.02 - 2016.04
- Provided exceptional care to high-acuity patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Administrative Coordinator
Coverall Health-based Cleaning
Victor , New York
2009.02 - 2012.09
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Collaborated in timely processing of billing and accounts receivables.
- Worked closely with others to accomplish timely invoicing and accounts receivables.
- Transcribed meeting minutes for management's records.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Resolved issues through active listening and open-ended questioning, escalating major problems to Regional Director.
Education
Bachelor of Science - Nursing
Roberts Wesleyan College
Rochester, NY08.2021
Associate of Science - Nursing
Monroe Community College
Rochester, NY12.2013
Skills
- Strong Leadership Skills
- Creative Problem Solving
- Project Management
- Quality Improvement
- Effective Communication
- Evidence-Based Best Practice Standards
- Multidisciplinary Collaboration
- Information Systems Development
- Policies Compliance Enforcement
- Quality Improvement Activities
- Effective Communication
- Evidence-Based Best Practice Standards
Certification
- CLC - Certified Lactation Counselor
Timeline
Director of Nursing, Specialty Medicine & Surgery
Rochester Regional Health
2022.08 - Current
Nurse Manager, Ambulatory Women's Health
Rochester Regional Health System
2019.05 - Current
Clinical Nurse Leader
Unity OB/GYN At West Main
2018.05 - 2019.05
Registered Nurse, Clinician Level III
The Women's Center, Rochester Regional Health
2016.05 - 2018.05
Registered Nurse, Critical Care Unit
5400 / MAT, Rochester General Hospital
2014.02 - 2016.04
Administrative Coordinator
Coverall Health-based Cleaning
2009.02 - 2012.09
Bachelor of Science - Nursing
Roberts Wesleyan College
Associate of Science - Nursing
Monroe Community College
- CLC - Certified Lactation Counselor
Similar Profiles
Isabella JumpIsabella Jump
Patient Care Technician at Rochester Regional HealthPatient Care Technician at Rochester Regional Health
Kitzia Boria VasalloKitzia Boria Vasallo
Patient Service Representative at Rochester Regional HealthPatient Service Representative at Rochester Regional Health
Ashley GonzalezAshley Gonzalez
Access Associate at Rochester Regional HealthAccess Associate at Rochester Regional Health