Caitlin El Sayed
Columbus
Summary
Client-focused professional with experience across insurance and banking, specializing in relationship management, negotiation, and issue resolution. Adept at handling high-volume workloads, navigating sensitive financial and injury-related matters, and supporting operational excellence. Trusted to step into leadership responsibilities and resolve escalations with professionalism and empathy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Specialist (Licensed Adjuster)
Nationwide Insurance
10.2021 - Current
- Managed a high-volume caseload of 50–70+ active files simultaneously , prioritizing deadlines and resolving complex issues efficiently
- Served as primary point of contact for customers, attorneys, medical providers, and internal partners, delivering clear, professional communication
- Negotiated injury-related settlements by evaluating medical documentation, damages, and liability factors to reach fair, timely resolutions
- Analyzed records, reports, and supporting documentation to make sound, data-driven decisions aligned with company guidelines and regulatory standards
- Collaborated cross-functionally to resolve escalations and support smooth workflow execution
- Maintained accurate, detailed documentation in enterprise systems to support audits, reporting, and compliance
- Applied conflict-resolution and problem-solving skills to de-escalate sensitive situations involving injury and financial impact
- Consistently met or exceeded quality, productivity, and customer experience metrics
Branch Banking Officer
PNC Bank
09.2016 - 09.2021
- Provided comprehensive banking support including account openings, loan applications, and customer financial inquiries while ensuring compliance with banking regulations and internal policies
- Acted as Assistant Manager overseeing daily branch operations, staff coverage, and workflow prioritization
- Supervised, trained, and coached branch staff to ensure consistent customer service standards and operational accuracy
- Assisted with performance tracking, scheduling, and onboarding of new team members
- Resolved escalated customer issues with professionalism, discretion, and a solutions-focused approach
- Supported sales and service goals by identifying customer needs and recommending appropriate banking products
- Maintained strong relationships with customers while safeguarding sensitive financial information
Education
Bachelor of Science - Business Administration And Management
Indian River State College
Ft. Pierce, FL05.2018
Skills
- Client & Stakeholder Communication
- Case & Workflow Management
- Problem Solving & Critical Thinking
- Documentation & Data Accuracy
- Process Improvement
- Time Management & Prioritization
Certification
- Licensed Florida All-Lines Adjuster (Auto & Liability Claims)
Timeline
Claims Specialist (Licensed Adjuster)
Nationwide Insurance
10.2021 - Current
Branch Banking Officer
PNC Bank
09.2016 - 09.2021
Bachelor of Science - Business Administration And Management
Indian River State College