I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote efficiency. I am dedicated to applying training and monitoring results to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Systems Implementation Manager
Smile Brands Inc
Colorado Springs, CO
04.2022 - Current
Conducted initial user training sessions ensuring successful adoption and usage of new systems.
Provided support both in office and virtually to ensure teams felt confident in their ability to continue to produce efficiently.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Created and maintained comprehensive customer success documentation.
Supported various Smile Brands departments on an as-needed basis including Revenue Cycle Management, Central Billing Office, and Learning & Development.
Office Manager
Smile Brands
Sarasota, FL
02.2019 - 03.2022
Executive Office Manager for Bradenton, Sarasota, and Englewood locations.
Oversaw day-to-day office operations of all offices, including managing office inventory, equipment maintenance, staff management, and patient treatment presentation.
Monitored EBITDA, established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel resulting in staff bonuses.
Implemented efficient billing and collection processes to keep AR within reasonable bounds.
Assigned tasks, provided guidance and support, conducted performance evaluations, and fostered a positive work environment.
Promptly provided all necessary reports to leadership.
Proactively offer support and assistance as required, demonstrating a strong commitment to teamwork and a willingness to contribute to the success of the office.
Insurance/Treatment Coordinator
Hoffman Dental/Smile Brands
Sarasota, FL
11.2018 - 02.2019
Researched billing issues, scheduled appointments and verified insurance coverage.
Educated patients on dental benefits and coordinated proper payment with insurance companies.
Completed annual chart audits.
Tenaciously investigated denied and/or overdue claims to ensure timely payment.
Acted as main point of contact for patients and referring doctors by maintaining high levels of communication.
Effectively communicated treatment plans, progress, and updates to patients.
Patient Coordinator
Sarasota Center For General And Cosmetic Dentistry
Lakewood Ranch, FL
12.2015 - 11.2018
Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Verified patient's insurance eligibility and benefits coverage.
Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
Administered billing functions to maintain profitability and meet compliance and productivity standards.
Drove proactive patient outreach activities including but not limited to health fairs, 5k runs, and school demonstrations.
Education
CDA/EFDA - Dental Assisting
Manatee Technical College
06.2013
High School Diploma -
Palmetto High School
Palmetto, FL
05.2007
Skills
Effective Communication
Excellent Verbal and Written Communication Skills
Advanced Understanding of Different Learning Styles
Experience with Corrective Action Planning
Proficient in Financial Recordkeeping, Budgeting, and Cost Control
Excellent Issue and Conflict Resolution
Team Leader
Extensive Experience with Performance Tracking and Evaluations
Accomplishments
Chairman of the Board for Manatee Technical College's Dental Assisting Advisory Committee (2020-2022)
Timeline
Systems Implementation Manager
Smile Brands Inc
04.2022 - Current
Office Manager
Smile Brands
02.2019 - 03.2022
Insurance/Treatment Coordinator
Hoffman Dental/Smile Brands
11.2018 - 02.2019
Patient Coordinator
Sarasota Center For General And Cosmetic Dentistry
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation
Sr Manager of Implementation Program/Senior Customer Success Manager at 4insiteSr Manager of Implementation Program/Senior Customer Success Manager at 4insite