Caitlin Engle
Colorado Springs,CO
Summary
I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote efficiency. I am dedicated to applying training and monitoring results to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Systems Implementation Manager
Smile Brands Inc
04.2022 - Current
- Conducted initial user training sessions ensuring successful adoption and usage of new systems.
- Provided support both in office and virtually to ensure teams felt confident in their ability to continue to produce efficiently.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created and maintained comprehensive customer success documentation.
- Supported various Smile Brands departments on an as-needed basis including Revenue Cycle Management, Central Billing Office, and Learning & Development.
Office Manager
Smile Brands
02.2019 - 03.2022
- Executive Office Manager for Bradenton, Sarasota, and Englewood locations.
- Oversaw day-to-day office operations of all offices, including managing office inventory, equipment maintenance, staff management, and patient treatment presentation.
- Monitored EBITDA, established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel resulting in staff bonuses.
- Implemented efficient billing and collection processes to keep AR within reasonable bounds.
- Assigned tasks, provided guidance and support, conducted performance evaluations, and fostered a positive work environment.
- Promptly provided all necessary reports to leadership.
- Proactively offer support and assistance as required, demonstrating a strong commitment to teamwork and a willingness to contribute to the success of the office.
Insurance/Treatment Coordinator
Hoffman Dental/Smile Brands
11.2018 - 02.2019
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Completed annual chart audits.
- Tenaciously investigated denied and/or overdue claims to ensure timely payment.
- Acted as main point of contact for patients and referring doctors by maintaining high levels of communication.
- Effectively communicated treatment plans, progress, and updates to patients.
Patient Coordinator
Sarasota Center For General And Cosmetic Dentistry
12.2015 - 11.2018
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card, and co-pay to facilitate registration process and prepare patient for appointment.
- Administered billing functions to maintain profitability and meet compliance and productivity standards.
- Drove proactive patient outreach activities including but not limited to health fairs, 5k runs, and school demonstrations.
Education
CDA/EFDA - Dental Assisting
Manatee Technical College
06.2013
High School Diploma -
Palmetto High School
Palmetto, FL05.2007
Skills
- Effective Communication
- Excellent Verbal and Written Communication Skills
- Advanced Understanding of Different Learning Styles
- Experience with Corrective Action Planning
- Proficient in Financial Recordkeeping, Budgeting, and Cost Control
- Excellent Issue and Conflict Resolution
- Team Leader
- Extensive Experience with Performance Tracking and Evaluations
Accomplishments
- Chairman of the Board for Manatee Technical College's Dental Assisting Advisory Committee (2020-2022)
Timeline
Systems Implementation Manager
Smile Brands Inc
04.2022 - Current
Office Manager
Smile Brands
02.2019 - 03.2022
Insurance/Treatment Coordinator
Hoffman Dental/Smile Brands
11.2018 - 02.2019
Patient Coordinator
Sarasota Center For General And Cosmetic Dentistry
12.2015 - 11.2018
CDA/EFDA - Dental Assisting
Manatee Technical College
High School Diploma -
Palmetto High School
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