Caitlin Eyres
Lexington Park,MD
Summary
Experienced customer service professional with a strong record of addressing and resolving customer issues. Skilled in promoting team collaboration and consistently achieving positive outcomes. Recognized for reliability, adaptability, excellent communication, and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Expo/Order taker
St. James Deli & Spirits
07.2024 - Current
- Managed inventory levels by monitoring stock levels, rotating products, and placing orders as needed
- Ensured proper storage of perishable items to maintain freshness and prevent spoilage
- Addressed customer inquiries to provide information on menu items and promotions.
- Adhered to all company policies regarding food handling procedures to ensure compliance with health codes
- Coordinated with kitchen staff for timely preparation of orders.
- Maintained clean and organized work area to uphold health and safety standards.
- Enhanced customer loyalty by delivering friendly and professional service.
- Managed multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail
- Processed customer orders to ensure efficient service and satisfaction.
- Assisted customers in selecting menu items, enhancing their dining experience.
- Trained new staff members on order-taking procedures to maintain consistency.
Kennel Technician
Spalding Farms Only Paws
10.2023 - 07.2024
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Performed basic wound care and other medical aid.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE
Post Office USPS
10.2021 - 10.2023
- Trusted as a keyholder, was in charge of federal documents and money
- Performed Cashier duties, managed the till, doing sales, and taking care of customer needs
- Created, distributed, and cashed out money orders
- Sorted and staged the mail by opening of business hours
- Every morning ensured the flags were put up and took them down at closing
- Handled all Po Box transactions, collected payments, and changed the box locks
- Organized inventory to ensure accurate product placement and efficient retrieval.
- Enhanced workflow efficiency by reorganizing storage areas.
- Maintained clean and organized work environment for safety and efficiency.
- Tracked shipment status to provide updates and resolve delivery issues.
- Prepared boxes, pallets and crates for outgoing shipments.
- Prioritized and rearranged tasks to meet changing demands.
- Ensured compliance with applicable regulations regarding shipment documentation, hazardous material handling, and carrier requirements.
Store Associate
MURPHY'S
03.2021 - 01.2022
- Basic and advanced Cashier duties, maintained a register, and gave customers a quick, efficient checkout experience
- Performed local Customer Service, answering phone calls and customer questions and concerns
- Took customers' food orders, and cashing checks in a sanitary and organized environment
- Ensured shelves were stocked and well organized, up to and including tobacco and alcohol products
- Handled gas and oil transactions, including propane exchanges, selling kerosene, and handling fuel transactions
- Worked the Lottery till, sold lottery tickets/scratch offs, replayed numbers, and cashed lottery tickets
- Trusted as a keyholder, opened and closed the store at start and end of business
- Handled checks, writing checks for vendors, and cashing checks for customers
- Counted tills at close of business, and did the required closing paperwork.
- Updated Stock amounts and pricing in the system as they came in
- Ensured accurate labeling of stock on and off shelving
- Performed food service work, prepared orders and kept the area and stations cleaned and sanitized
- Collaborated with team members to achieve store sales targets consistently.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Sales Associate
Wal-Mart
03.2020 - 03.2021
- Performed cashier duties, which involved maintaining a register, and giving customers a quick checkout experience, as well as being trusted to train new associates
- Worked as customer service, handling returns, answering the phone/customer questions, and cashing checks
- Ensured shelves were stocked and well organized, up to and including tobacco products, including restocking returned merchandise
- Trained as Front Door Associate, greeted customers with a smile and clean cart, as well as ensured exiting customers paid for all merchandise
- Trained in the Electronics department, unlocked merchandise for customers, sold high-value phones, game systems, smart watches, etc as well as answering specific customer questions
- Managed self checkout areas, including teaching customers how to use SCO, assisting them with machine errors, price changes, age checks, etc
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Chopticon High School
Morganza, MDAssociate of Science - Veterinary Technology
Penn Foster
06-2025
Aviation Technology -
Dr. James A. Forrest Career and Technology Center
Leonardtown, MD12.2016
Skills
- Conflict resolution
- Dog Handling
- Fast learner
- Kennel Experience
- Filing
- Animal Restraint
- Pet Care
- Front Desk
- Dedicated
- Animal handling
- Laundry
- Capability of working under pressure
- Active listener
- Cleaning Experience
- Administrative experience
- Microsoft Excel
- Outstanding interpersonal skills
- Animal Care
- Computer skills
- Organizational skills
- Adaptability
- Cashiering
- Order processing
- Customer interaction
- Product knowledge
- Order accuracy
- Telephone etiquette
- Relationship building
- Order documentation
- Customer follow-up
- Phone communication
Accomplishments
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Assisted management with the training of new staff members.
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Expo/Order taker
St. James Deli & Spirits
07.2024 - Current
Kennel Technician
Spalding Farms Only Paws
10.2023 - 07.2024
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE
Post Office USPS
10.2021 - 10.2023
Store Associate
MURPHY'S
03.2021 - 01.2022
Sales Associate
Wal-Mart
03.2020 - 03.2021
Aviation Technology -
Dr. James A. Forrest Career and Technology Center
High School Diploma -
Chopticon High School
Associate of Science - Veterinary Technology
Penn Foster
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