Caitlin Faircloth
Pelham,GA
Summary
Skilled at enhancing customer relationships and branch performance, my time at Guardian Bank (Pelham Banking Company Branch) has showcased exceptional cash handling and customer service skills. Spearheaded initiatives that significantly improved client satisfaction, leveraging expertise in transaction processing and team collaboration.
Overview
6
6
years of professional experience
Work History
Universal Banker
Guardian Bank (Pelham Banking Company Branch)
2018.07 - Current
- Ordered checks and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
Education
High School Diploma -
Pelham High School
Pelham, GA05.2018
Skills
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
- Transaction Processing
- Deposit processing
- Payment Processing
- Loan Processing
- Customer Service
- Teller experience
- Cash Handling
- Products and Services Knowledge
- Developing customer relationships
- Check Cashing and Withdrawals
- Team Collaboration
- Money Handling
- Account Servicing
- Know Your Customer
- ATM balancing
- Legal standards
- Dual Control Vaults
- Employee Motivation
- Teller Support
- Loan Payment Processing
- Night and Safe Deposit Procedures
- Opening and closing procedures
- Money transfers
- Telephone Transfers
- Huge People Person
Timeline
Universal Banker
Guardian Bank (Pelham Banking Company Branch)
2018.07 - Current
High School Diploma -
Pelham High School
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