Summary
Overview
Work History
Education
Skills
Timeline
Generic
Caitlin Feily

Caitlin Feily

Rockville ,MD

Summary

Results-driven Client Engagement Specialist with a decade of experience in effective communication, relationship management, and personalized client support. Proven ability to adapt to client needs, deliver customized solutions, and maintain high satisfaction. Strong background in negotiating, problem-solving, and managing diverse client interactions through multiple communication channels.

Overview

12
12
years of professional experience

Work History

Professional Childcare Provider and Nanny

Self-Employed
06.2013 - Current
  • Assisted with light housekeeping duties as well as running errands.
  • Prepared meals and snacks for children based on dietary guidelines.
  • Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Delivered personalized care to children of various ages, effectively managing their schedules, needs, and preferences.
  • Mastered clear, patient, and persuasive communication to resolve conflicts, build trust, and ensure a positive experience for both children and parents.
  • Negotiated and maintained clear terms with clients (parents), ensuring mutual satisfaction and continued engagement.
  • Coordinated with parents to customize care solutions, demonstrating adaptability and a client-focused approach.
  • Utilized organizational tools to track schedules, maintain client records, and manage multiple client relationships seamlessly.

Recruiter (Contract)

BrightStar Care
10.2024 - 03.2025
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Conduct client and candidate communications via phone and email, ensuring clear, persuasive interactions.
  • Utilize CRM tools to manage client interactions, maintain detailed records, and ensure seamless follow-up.
  • Negotiate offers and provide personalized solutions to meet client needs, enhancing satisfaction and retention.
  • Collaborate with team members to innovate and enhance service delivery, consistently exceeding client expectations.

Administrative Assistant

The Children in the Shoe
10.2022 - 10.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Early Childhood Education

Sherwood High School
Olney, MD

Skills

  • Patience and empathy
  • Child supervision
  • CPR training
  • Childcare
  • Persuasive communication (phone, text, email, video)
  • Client relationship management and negotiation
  • CRM proficiency
  • Problem-solving and conflict resolution
  • Personalized client solutions and service enhancement
  • Adaptability and multitasking

Timeline

Recruiter (Contract)

BrightStar Care
10.2024 - 03.2025

Administrative Assistant

The Children in the Shoe
10.2022 - 10.2024

Professional Childcare Provider and Nanny

Self-Employed
06.2013 - Current

Early Childhood Education

Sherwood High School

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