Caitlin Foster
Experienced Customer Service Representative
Suffolk,United States
Summary
Influential Customer Service Specialist with diverse platform experience and practiced understanding of business and audience needs and wants.
Overview
5
5
years of professional experience
Work History
Social Media Content Creator
Cinco Commercial Services
Suffolk, VA
09.2023 - Current
- Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
- Scheduled posts on a daily basis across all social media channels.
- Reviewed user feedback and comments to improve content quality.
- Responded promptly to customer queries on social media accounts.
- Brainstormed ideas for new video concepts and stories.
- Organized giveaways or contests on social networks as part of promotional activities.
- Developed content strategy to increase social media followers and engagement.
Customer Service Representative
Cinco Commercial Services
Suffolk, VA
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Bartender
Venue 112
Virginia Beach, VA
09.2022 - 09.2023
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Monitored cash intake to reduce discrepancies.
- Monitored patron alcohol consumption to encourage safety.
- Maintained detailed inventory of bar supplies and stocked work areas.
Bar Manager
The Back
Norfolk, VA
01.2019 - 01.2021
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Education
Some College (No Degree) - Mass Communications
Norfolk State University
Norfolk, VA01-2010
Skills
- Social Media Posting
- Social Media Management
- Stock Photography
- Audience Engagement
- High-Energy Attitude
- Problem Resolution
- Product Sales
- Customer Service
- Inbound and Outbound Calling
- Complaint Handling
- Administrative Support
Timeline
Social Media Content Creator
Cinco Commercial Services
09.2023 - Current
Customer Service Representative
Cinco Commercial Services
09.2023 - Current
Bartender
Venue 112
09.2022 - 09.2023
Bar Manager
The Back
01.2019 - 01.2021
Some College (No Degree) - Mass Communications
Norfolk State University