Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Foster

Experienced Customer Service Representative
Suffolk,United States

Summary

Influential Customer Service Specialist with diverse platform experience and practiced understanding of business and audience needs and wants.

Overview

5
5
years of professional experience

Work History

Social Media Content Creator

Cinco Commercial Services
Suffolk, VA
09.2023 - Current
  • Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
  • Scheduled posts on a daily basis across all social media channels.
  • Reviewed user feedback and comments to improve content quality.
  • Responded promptly to customer queries on social media accounts.
  • Brainstormed ideas for new video concepts and stories.
  • Organized giveaways or contests on social networks as part of promotional activities.
  • Developed content strategy to increase social media followers and engagement.

Customer Service Representative

Cinco Commercial Services
Suffolk, VA
09.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Consulted with customers to resolve service and billing issues.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Bartender

Venue 112
Virginia Beach, VA
09.2022 - 09.2023
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Monitored cash intake to reduce discrepancies.
  • Monitored patron alcohol consumption to encourage safety.
  • Maintained detailed inventory of bar supplies and stocked work areas.

Bar Manager

The Back
Norfolk, VA
01.2019 - 01.2021
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
  • Developed drink recipes and menus to meet customer preferences while optimizing profitability.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Education

Some College (No Degree) - Mass Communications

Norfolk State University
Norfolk, VA
01-2010

Skills

  • Social Media Posting
  • Social Media Management
  • Stock Photography
  • Audience Engagement
  • High-Energy Attitude
  • Problem Resolution
  • Product Sales
  • Customer Service
  • Inbound and Outbound Calling
  • Complaint Handling
  • Administrative Support

Timeline

Social Media Content Creator

Cinco Commercial Services
09.2023 - Current

Customer Service Representative

Cinco Commercial Services
09.2023 - Current

Bartender

Venue 112
09.2022 - 09.2023

Bar Manager

The Back
01.2019 - 01.2021

Some College (No Degree) - Mass Communications

Norfolk State University

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Caitlin FosterExperienced Customer Service Representative