Summary
Overview
Work History
Education
Skills
References
Timeline
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Caitlin Fowler

Brighton,MI

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.

Overview

7
7
years of professional experience

Work History

Barista/Barista Trainer

Starbucks
01.2021 - 05.2024
  • This position increased my skill set, one of the most significant being customer interaction. From the time a customer entered the store to the time they left, my team and I were responsible for upholding the standard of the third place environment.
  • I gained a better sense of urgency and increased my capacity to multitask effectively
  • I was promoted to a trainer and have trained over 25 different partners, many of whom ended up staying long term and developing further into the company. During training, I was also in charge of managing my own, and my trainees scheduling. Especially when there was an unforeseen circumstance such as a call off.

Crew Member

Wendy’s
01.2018 - 01.2020
  • At this job, I learned food safety procedures and how drive thrus function, and how the drive thru numbers are read at a corporate level
  • I was given the opportunity to practice manager tasks such as large inventory counts, safe counts, closing and opening procedures and filing orders off of the truck deliveries and putting them away.

Cashier

Peter’s True Value
01.2017 - 01.2018
  • I worked mostly as a cashier, I learned how to handle cash, countdown tills, work with customer returns and coupons/discounts
  • I also learned how sku numbers function and how to stock and track inventory
  • With many regulars coming in for specific projects I was also introduced to customer relationships.

Education

Degree -

Hartland High School
Hartland, MI
03.2020

Skills

  • Quick problem solving
  • Friendly and outgoing
  • Team Leadership
  • Adaptive and creative
  • Order Taking
  • Cash Register Operation
  • POS Systems
  • Cash Handling
  • Opening and closing duties
  • Cleanliness
  • Exceptional customer service
  • Team Player

References

  • Amanda Biezard, Starbucks Store Manager- (720) 254-7706
  • Mandy Greenlee, Wendy's Store Manager- (810) 632-3054

Timeline

Barista/Barista Trainer

Starbucks
01.2021 - 05.2024

Crew Member

Wendy’s
01.2018 - 01.2020

Cashier

Peter’s True Value
01.2017 - 01.2018

Degree -

Hartland High School

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