Caitlin Fry
North Wales,PA
Summary
Adept at retail loss prevention and upselling, my tenure at Hickory Farms honed my problem-solving abilities, significantly enhancing customer satisfaction. Expert in point of sale operations, I boosted sales through promotional support and innovative display setups. My proactive approach and keen attention to detail have consistently propelled team achievements, underscoring my commitment to excellence.
Overview
11
11
years of professional experience
Work History
Sales Associate
Hickory Farms
North Wales, PA
11.2020 - 01.2025
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Bagged or packaged purchases and wrapped gifts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered store and merchandise questions and led customers to wanted items.
Security Officer
Kohan Retail Investment Group
North Wales, PA
12.2021 - 08.2022
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Operated communication systems between officers stationed throughout the facility.
- Investigated all reported incidents of theft or vandalism on premises.
- Maintained accurate logs of all security related activities.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Observed patrons and customers to quickly address security situations.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Commercial Cleaner
Queenan Cleaning Services, LLC
Norristown, PA
11.2018 - 01.2022
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Vacuumed carpets and upholstery to remove dirt and debris.
- Maintained janitorial closets stocked with supplies for daily use.
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Emptied trash cans and replaced liners.
- Followed safety protocols when handling hazardous materials or operating machinery.
- Dust furniture, walls, machines and equipment.
- Removed trash from bins and disposed of it properly according to regulations.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Replenished supply of hand soap, paper towels, and other consumables.
- Replenished bathroom and kitchen supplies, including soap, toilet paper, and paper towels.
- Emptied trash and recycling bins and replaced liners.
- Mopped, polished, and waxed floors using appropriate cleaning supplies and equipment.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Kept business entrances clean, tidy and professional in appearance.
Housekeeper
Blue Chippros
North Wales, PA
11.2020 - 05.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Sanitized all areas of the hotel lobby and public restrooms.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Empty wastebaskets and trash containers.
- Sweep, mop and vacuum floors of all areas.
- Maintain janitorial supply inventory.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Serviced, cleaned and restocked restrooms.
Office Cleaning
Insure Direct
Lansdale , PA
01.2016 - 02.2018
- Managed office cleaning and sanitizing to comply with infection control protocols.
- Performed light office cleaning duties including vacuuming, dusting furniture and emptying trash cans.
- Monitored office supplies inventory levels and ordered new items when needed.
- Performed closing duties such as cleaning workstations, sweeping floors.
Date Entry
Insure Direct
Lansdale , PA
06.2014 - 01.2016
- Updated existing records with new or revised information as needed.
- Maintained confidentiality of sensitive information.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Organized files according to established procedures for easy retrieval later on.
- Maintained updated knowledge of industry trends related to data entry operations.
- Followed up on pending tasks until completion.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Education
High School Diploma -
North Penn School
Lansdale, PA06-2014
Skills
- Retail loss prevention
- Upselling
- Promotional support
- Display setup
- Problem-solving
- Point of sale operation
Affiliations
- enjoys learning new skills
- kind and willing to people
- enjoys staying busy and focused
- works well in a clean environment
- writing reports as needed
Timeline
Security Officer
Kohan Retail Investment Group
12.2021 - 08.2022
Sales Associate
Hickory Farms
11.2020 - 01.2025
Housekeeper
Blue Chippros
11.2020 - 05.2021
Commercial Cleaner
Queenan Cleaning Services, LLC
11.2018 - 01.2022
Office Cleaning
Insure Direct
01.2016 - 02.2018
Date Entry
Insure Direct
06.2014 - 01.2016
High School Diploma -
North Penn School
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