Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Caitlin Fulghum

Spring,TX

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Payroll Clerk

HealthMark Group
02.2021 - Current
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Provided exceptional customer service by promptly addressing employee inquiries regarding payroll matters, fostering a positive working environment.
  • Prepared Payroll Reports.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
  • Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
  • Participated in payroll software updates, testing new features to maximize departmental efficiency.

Apparel Team Trainer

Target
07.2019 - 02.2021
  • Mentored team members, resulting in stronger staff development and increased productivity by 15%.
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Provided excellent customer service to our guests in our apparel, beauty, and tech departments.
  • Analyzed team performance and identified opportunities for additional training.
  • Worked with the sales floor team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
  • Reduced employee turnover rate by providing consistent support and feedback to team members.
  • Documented training and progress on database to enable tracking history and maintain accurate records.

Customer Service Team Leader

Forever 21
04.2017 - 07.2019
  • Trained and supervised a team of customer service representatives in providing quality service.
  • Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
  • Provided excellent customer service to our customers.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increased sales by 12%.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Continuously sought opportunities for personal growth as well as professional development opportunities for the entire team.
  • Conducted regular staff meetings to discuss customer service issues and potential solutions.
  • Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.

Education

High School Diploma -

Oak Ridge High School
Conroe, TX
05.2017

Skills

  • Microsoft Office Suite
  • Payroll Processing
  • Customer service
  • Teamwork and Collaboration
  • Microsoft Excel proficiency
  • Data Entry
  • Organizational skills
  • Google Suite
  • EMR Systems
  • Analysis Skills
  • Team Leadership
  • Salesforce

Certification

  • Certified Release of Information Specialist, HealthMark Group - 11/2023

Timeline

Payroll Clerk

HealthMark Group
02.2021 - Current

Apparel Team Trainer

Target
07.2019 - 02.2021

Customer Service Team Leader

Forever 21
04.2017 - 07.2019

High School Diploma -

Oak Ridge High School

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Caitlin Fulghum