Caitlin Geimer

HR Assistant/Administrator

Dosha Salon Spa

West Linn, Oregon

03.2006 - Current

Interviewed job applicants to obtain and verify information for screening and evaluation.
Supported recruitment with resume screening, interview scheduling and candidate job offers.
Assisted in developing training programs for staff members.
Provided administrative support to the HR department, including document preparation and calendar management.
Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
Created, organized, and maintained employee personnel files to keep sensitive data secure.
Managed confidential employee information with discretion and integrity.
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Provided technical support during events by troubleshooting any issues that may arise.
Maintained client accounts by obtaining, recording and updating personal and financial information.
Coached staff on strategies to enhance performance and improve customer relations.
Identified areas of improvement within existing processes and implemented changes accordingly.
Kept paper and digital records of bookings, reservations and client needs.
Performed administrative tasks such as filing paperwork and updating databases.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Communicated client reservations to appropriate staff.
Created and maintained client records, including contact information, payment histories, and booking preferences.
Took reservations from patrons by phone or online.
Identified needs of customers promptly and efficiently.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Worked effectively in team environments to make the workplace more productive.
Recognized by management for providing exceptional customer service.