Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin George

Wichita,KS

Summary

A dedicated customer service professional committed to developing lasting customer relationships to insure profitability and drive business. Detail oriented with strong organizational and communication skills. Talented leader with analytical approaches to business planning.

Overview

5
5
years of professional experience

Work History

Senior Lead

Old Navy
09.2023 - Current
  • Enhanced customer satisfaction by addressing concerns and providing accurate information.
  • Collaborated with management to achieve sales targets.
  • Ensured accuracy in cash handling
  • Maintained a clean, organized space
  • Performed physical tasks, such as, but not limited to, removing and replacing mannequins on shelves, lifting boxes and palettes over 50 lbs, removing and replacing hardware

Barista Trainer

Starbucks
12.2021 - 09.2023
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
  • Streamlined workflow processes for better customer service and reduced wait times.
  • Increased employee retention by fostering a positive, supportive work atmosphere.

Barista Shift Supervisor

Il' Primo Cafe
07.2019 - 08.2021
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks and food served.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
  • Managed equipment maintenance schedules to ensure optimal performance, minimizing downtime due to malfunctions or repairs.

Technical Support Representative

Cox Communications
11.2018 - 07.2019
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Education

High School Diploma -

Salina South High School
Salina, KS
05.2014

Skills

  • Team Leadership
  • Hardware Configuration
  • Problem Solving
  • Performance Monitoring
  • Project Management
  • Technical Troubleshooting
  • Time Management
  • Quality Assurance

Timeline

Senior Lead

Old Navy
09.2023 - Current

Barista Trainer

Starbucks
12.2021 - 09.2023

Barista Shift Supervisor

Il' Primo Cafe
07.2019 - 08.2021

Technical Support Representative

Cox Communications
11.2018 - 07.2019

High School Diploma -

Salina South High School

Similar Profiles

CREATE PROFILE
Caitlin George