Caitlin Gray
Event Manager
Charlotte,NC
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaging and empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Host
Southminster
10.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Answered phone calls to take orders, give information and document reservations.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Phone Operator
Southminster
10.2023 - Current
- Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
Event Manager
Topgolf
10.2021 - Current
- Cross-train's staff members for various event-specific functions
- Assesses employees' understanding of associated processes and procedures.
- Coordinates with kitchen or catering staff on delivery, timing and service style of food.
- Support's Sales Department on activities related to planning, scheduling, cancellation, inquires, resourcing, and risk mitigation for various events.
- Supervises onsite Event Ambassador team, caterers, audio-visual technicians, and facility management team.
- Addressed potential cancellations and offered catered solutions to retain accounts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Event Ambassador
Topgolf
05.2017 - 09.2021
- Consulted with customers to determine objectives and requirements for events.
- Developed post-event reports to determine effectiveness of each event.
- Inspected event facilities to confirm conformance to customer requirements.
- Host small, private groups and large corporate events
- Informed guests regarding company equipment and operations
- Provided guests with top-notch care and attention to ensure highest-quality guest experience.
- Increased sales significantly by upselling higher-end products to customers.
Bay Host
Topgolf
05.2017 - 09.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed procedures to correctly handle cash, credit and gift certificate transactions.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Hopewell High School
Huntersville, NC 09.2013 - 06.2016
Skills
Exceptional Customer Service
Ability to find solutions for complex problems
Delphi and Venus Software
Salesforce Software
Attention to detail
Multitasking
Outstanding communication skills; oral and written
Microsoft Outlook
Google Sheets
Timeline
Host
Southminster
10.2023 - Current
Phone Operator
Southminster
10.2023 - Current
Event Manager
Topgolf
10.2021 - Current
Event Ambassador
Topgolf
05.2017 - 09.2021
Bay Host
Topgolf
05.2017 - 09.2021
High School Diploma -
Hopewell High School
09.2013 - 06.2016