Caitlin Griggs
Trenton,NJ
Summary
Responsible, highly-motivated student with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offers excellent ability to handle challenging work, and excellent time management skills.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
The Lash Lounge
Princeton , NJ
02.2024 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Responded to customer inquiries via phone, email, and in person.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Greeted customers warmly and made them feel welcome.
- Explained policies and procedures to visitors.
Lead Server
Mercer Oaks Catering
East Windsor , NJ
06.2017 - Current
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Worked with management to coordinate special functions and events.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
- Managed staff of 6 servers, delegating tasks and ensuring timely completion.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
- Trained new employees to perform duties.
- Filled condiments and napkin containers during slack periods.
Team Member
SkyZone Entertainment
Hamilton , NJ
01.2017 - 06.2018
- Developed positive customer relationships through friendly greeting and excellent service.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained a clean and organized work area throughout shift.
- Promoted products through effective merchandising techniques.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Upheld high standards of productivity and quality in operations.
- Looked for ways to go above and beyond job requirements.
- Addressed customer needs, responding to specific requests.
- Greeted customers upon entering the store with friendly demeanor.
Server
Tina's Pizza
Trenton , NJ
04.2015 - 05.2017
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Associate of Science -
Full Sail University
Winter Park, FLHigh School Diploma -
Nottingham High School
Hamilton Square, NJ06.2020
Some College (No Degree) -
Mercer County Community College
Trenton, NJSkills
- Liquor, Wine, and Food Service
- Buffet Setup and Takedown
- Problem-Solving
- Dish Preparation
- Table Setting and Placement
- Table Setting
- Table Bussing
- Customer Service
- Resourceful and Reliable
- Safe Food Handling
- Staff Training
- Attention to Detail
- Positive and Friendly Attitude
- Team Leadership
- Conflict Management
- Teamwork and Collaboration
- Employee Training and Development
- Relationship Management
- Verbal and Written Communication
- Organization and Efficiency
- Banquet Coordination
- Relationship Building
- Compliance Standards
- Willingness to Learn
- File Organization
- Administrative Support
- Office Organization
- Cash Handling
- Problem-solving skills
- Telephone Etiquette
- Time Management
- Customer assistance and interaction
- Team Collaboration
- Work Prioritization
- Administrative Skills
- Verbal and written communication
- Appointment Scheduling
- Hospitality services
Timeline
Front Desk Receptionist
The Lash Lounge
02.2024 - Current
Lead Server
Mercer Oaks Catering
06.2017 - Current
Team Member
SkyZone Entertainment
01.2017 - 06.2018
Server
Tina's Pizza
04.2015 - 05.2017
Associate of Science -
Full Sail University
High School Diploma -
Nottingham High School
Some College (No Degree) -
Mercer County Community College
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