Summary
Overview
Work History
Education
Skills
Certification
EXPERIENCES
Timeline
Generic

Caitlin Hackett

Lebanon,OH

Summary

Dynamic leader with over 20 years of experience in critical thinking and problem-solving, specializing in process optimization, project management, curriculum implementation, and data analysis. Passionate about developing successful plans that align with company and team missions, I excel in collaborating with managers and staff to address unique needs. Known for exceptional productivity and efficiency in business operations, I drive team success and achieve organizational goals through strong communication, problem-solving, and leadership skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Specialist, Content & Design

brightwheel
05.2024 - Current
  • Achieved 100% completion on CSV input for monthly teacher guides
  • Completed scaffolded assessment-aligned activities for Benchmarks 1, 2, 4, and 6 at a success rate of 100%
  • Proofreading preschool and toddler teacher's guides and newsletters for production.
  • Selecting toy box toys while remaining at or under budget.
  • Coordinating quarterly reviews of 35 developmental skills for assessment compliance
  • Developed content for seven foundational early childhood educator trainings

Educator & Curriculum Support; State Research Specialist

brightwheel
10.2022 - 05.2024
  • Managed 75+ tickets weekly addressing user concerns about ordering, curriculum questions, and implementation requests
  • Consistently upheld 98%+ customer satisfaction score.
  • Organized and executed 23 tours
  • Worked with team to author and design 6 training series for educators
  • Engaged with 48 out of 51 states, achieving comprehensive state alignments, external alignments, and standard updates.

Team Lead

Children Services Hub/4C for Children
Dayton/Cincinnati, Ohio
10.2021 - 10.2022
  • Piloting a new ODJFS grant focused on recruitment and retention of foster families, building relationships and resources with public children's services agencies (PCSAs)
  • Linked 4C with regional training centers and county children's services entities

Team Lead, Quality Programs

4C for Children
Dayton, Ohio
08.2020 - 10.2021
  • By creating and maintaining a positive and responsive work environment, raised employee morale rates by over 10% and sustained employee retention at 100% over a 1-year period.
  • Guided team in recruitment of over 102 participants to successfully complete CDA credential.
  • Oversaw creation of an exclusive development platform, resulting in a visitor increase exceeding 10%.

Lead Specialist, Quality Programs

4C for Children
Dayton, Ohio
04.2017 - 01.2020
  • Enhanced engagement strategies for recruiting potential child care centers
  • Arranged seminars to educate child care employees on state-required training
  • Coached 109 programs to achieve higher quality.
  • Within these programs, over 30% were supported with curriculum and assessment writing and implementation for Step Up to Quality's 3-5 star rating.

Center Director (In Training)

KinderCare Learning Centers
Dayton, Ohio
09.2016 - 04.2017
  • By increasing staff training, program, and curriculum supports across four child care programs, we raised employee morale by 5%, provided quality care to families and children, and increased Step Up rating/accreditation in 3 of the 4 programs.
  • Provided support through budgeting, customer service, quality programming, curriculum, and assessment implementation, and child development.
  • Implementing and maintaining state standards, high levels of customer service; collecting tuition, addressing family concerns, and supporting families and staff.

Business Owner/Educator

Self Employed
West Carrollton, Ohio
04.2012 - 08.2015
  • Provided high-quality early childhood care and service for children ages 3 weeks to 13 years old in the Miami Valley area.
  • Implemented and created curriculum programming, utilized developmental screenings (Ages and Stages Questionnaire Screenings), as well as individual goals in development.
  • Corresponded with customers through newsletters, reports, and surveys using Microsoft Office (Word, Excel) and OpenOffice.org tools; communicating daily with families via text messages and email (Google, Yahoo).
  • Maintained 100% satisfaction ratings for multiple families throughout three years.

Education

Bachelor of Arts - Elementary Education

Anderson University
Anderson, Indiana
01.2006

Skills

  • Outstanding Client Support
  • Clear Interpersonal Communication
  • Professional Courtesy
  • Adaptable Patience
  • Strong Work Ethic
  • Proactive Self-Starter
  • Analytical Problem Solver
  • Adapts Quickly to Dynamic Conditions
  • Proficient in Microsoft Office, Outlook, Google Docs, Open Office, social media platforms, state reporting, budgeting, and database usage
  • Typing speed of 55 wpm

Certification

  • Program for Infant and Toddler Care, Trainer Certification PITC from West Ed., San Francisco, California, 2008
  • Ohio Department of Job and Family Services Trainer Certification 4C for Children, Dayton, Ohio, 2007-2016
  • Ohio Child Care Resource and Referral Agency Trainer Certification Columbus, Ohio 2007-2016
  • Developing Early Childhood Leaders (DECL) graduate 4C for Children, Dayton, Ohio 2017-2018

EXPERIENCES

Foster/Adopt family, 2014-2021 Montgomery Children Services, Dayton, Ohio

Timeline

Specialist, Content & Design

brightwheel
05.2024 - Current

Educator & Curriculum Support; State Research Specialist

brightwheel
10.2022 - 05.2024

Team Lead

Children Services Hub/4C for Children
10.2021 - 10.2022

Team Lead, Quality Programs

4C for Children
08.2020 - 10.2021

Lead Specialist, Quality Programs

4C for Children
04.2017 - 01.2020

Center Director (In Training)

KinderCare Learning Centers
09.2016 - 04.2017

Business Owner/Educator

Self Employed
04.2012 - 08.2015

Bachelor of Arts - Elementary Education

Anderson University

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