Caitlin Hall
Prospect,KY
Summary
Personable, organized, and motivated individual seeking an entry-level position. Experienced in meeting tasks in various settings, while contributing to a positive, warm work environment, and company growth.
Overview
8
8
years of professional experience
Work History
Technical Phone/GPS Support Representative
Telenav, Inc.
Santa Clara, California
01.2008 - 01.2014
- Provided technical support for navigation solutions to enhance user experience.
- Collaborated with engineering teams to resolve technical problems.
- Educated users on product features and functionalities through clear communication.
- Participated in training sessions to stay updated on new technologies and tools.
- Remote/Travel on-site trainings.
- Maintained detailed records of customer interactions for future reference and analysis.
- Resolved escalated customer service issues promptly.
- Developed and maintained strong relations with customers to meet quality expectations.
- Supported customers with online billing, access, and account issues.
Property Manager
Hyatt Commercial Leasing
Annapolis, MD
01.2006 - 12.2008
- Managed daily operations of commercial properties for Hyatt Leasing.
- Created a friendly office atmosphere when greeting tenants, coordinated communications, and resolved requests promptly.
- Oversaw maintenance schedules, repairs/landscaping and vendor services
- Maintained accurate records of financial transactions, including rent collections, security deposits, and other income sources.
Internship Student
Attorney Law
Annapolis, MD
01.2007 - 01.2008
- Conducted legal research using various online databases and resources.
- Developed an understanding of litigation procedures, such as the discovery process.
- Researched statutes, regulations, and other legal sources to support arguments in briefs.
- Assisted with office bookkeeping.
Education
Paralegal Studies
Anne Arundel Community College
Arnold, MDSkills
- Client office management, including appointment confirmation, follow-ups, and filing work
- Multitasking
- Intermediate computer level
- Team and staff support
- Phone and email etiquette, friendly, and outgoing
- Organized and detail-oriented
- Ability to acquire new skills and implement new procedures
Affiliations
- Walking/Running
- Family/Friends
- Nature Trails
- Reading
- Community Work
- Meditation
- Music
- Cooking
- Crime Podcasts
- Book Club
- Church
Timeline
Technical Phone/GPS Support Representative
Telenav, Inc.
01.2008 - 01.2014
Internship Student
Attorney Law
01.2007 - 01.2008
Property Manager
Hyatt Commercial Leasing
01.2006 - 12.2008
Paralegal Studies
Anne Arundel Community College