Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Caitlin Hall

Prospect,KY

Summary

Personable, organized, and motivated individual seeking an entry-level position. Experienced in meeting tasks in various settings, while contributing to a positive, warm work environment, and company growth.

Overview

8
8
years of professional experience

Work History

Technical Phone/GPS Support Representative

Telenav, Inc.
Santa Clara, California
01.2008 - 01.2014
  • Provided technical support for navigation solutions to enhance user experience.
  • Collaborated with engineering teams to resolve technical problems.
  • Educated users on product features and functionalities through clear communication.
  • Participated in training sessions to stay updated on new technologies and tools.
  • Remote/Travel on-site trainings.
  • Maintained detailed records of customer interactions for future reference and analysis.
  • Resolved escalated customer service issues promptly.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Supported customers with online billing, access, and account issues.

Property Manager

Hyatt Commercial Leasing
Annapolis, MD
01.2006 - 12.2008
  • Managed daily operations of commercial properties for Hyatt Leasing.
  • Created a friendly office atmosphere when greeting tenants, coordinated communications, and resolved requests promptly.
  • Oversaw maintenance schedules, repairs/landscaping and vendor services
  • Maintained accurate records of financial transactions, including rent collections, security deposits, and other income sources.

Internship Student

Attorney Law
Annapolis, MD
01.2007 - 01.2008
  • Conducted legal research using various online databases and resources.
  • Developed an understanding of litigation procedures, such as the discovery process.
  • Researched statutes, regulations, and other legal sources to support arguments in briefs.
  • Assisted with office bookkeeping.

Education

Paralegal Studies

Anne Arundel Community College
Arnold, MD

Skills

  • Client office management, including appointment confirmation, follow-ups, and filing work
  • Multitasking
  • Intermediate computer level
  • Team and staff support
  • Phone and email etiquette, friendly, and outgoing
  • Organized and detail-oriented
  • Ability to acquire new skills and implement new procedures

Affiliations

  • Walking/Running
  • Family/Friends
  • Nature Trails
  • Reading
  • Community Work
  • Meditation
  • Music
  • Cooking
  • Crime Podcasts
  • Book Club
  • Church

Timeline

Technical Phone/GPS Support Representative

Telenav, Inc.
01.2008 - 01.2014

Internship Student

Attorney Law
01.2007 - 01.2008

Property Manager

Hyatt Commercial Leasing
01.2006 - 12.2008

Paralegal Studies

Anne Arundel Community College