CAITLIN HART
Sales And Client Success
Indianapolis,IN
Summary
Motivated individual with years of experience in sales and client success in the tech industry. Skilled in building customer relationships and understanding customer needs. Looking forward to returning to client success!
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
District Manager
ADP
04.2023 - Current
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed complex sales cycles involving multiple C-Suite stakeholders while maintaining focus on achieving revenue goals.
- Continually updated personal knowledge of industry trends, ensuring accurate representation of our products in a competitive landscape.
Account Executive - Marketing Cloud - RCG SMB
Salesforce
01.2021 - 11.2022
- Built and strengthened relationships with Core Account Executives to strategize specific target accounts to drive revenue growth through Marketing Cloud.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Educated current and new customers on the Marketing Cloud product and benefits.
- Ensured customer objectives were addressed and correct products were purchased that aligned to their goals.
Business Development Representative - Strategic Enterprise
Salesforce
07.2019 - 01.2021
- Discovered pipeline in existing and prospective strategic enterprise accounts.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
Client Success Manager - Multifamily - Enterprise
PERQ
01.2017 - 07.2019
- Developed the Multifamily vertical for PERQ - Started the vertical with one trial client with 5 properties and grew to over 200 properties. Currently the main vertical at PERQ.
- Created and executed Client Success Retention Plan for new vertical.
- Developed relationships with c-suite personnel to achieve success.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Worked alongside implementation team to guarantee a successful onboarding experience and that all personalization was correct.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.
Key Account Manager - Commercial
PERQ
08.2015 - 01.2017
- Managed over 200 clients, prioritizing customer objectives, goals, and needs.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- PERQ's "Savvy" Award Winner for demonstrating exceptional business acumen and conveying the practical know-how; smarts, and thoughtfulness. Voted on by entire company.
Account Coordinator
PERQ
10.2013 - 08.2015
- Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
Account Executive - Small Business
PERQ
04.2012 - 10.2013
- Managed small-medium book businesses and leveraged those accounts to increase revenue.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor of Arts - Communication And Rhetoric
Purdue University
West Lafayette 08.2008 - 05.2011
Skills
Client Retention
Client Relationship Building
Teamwork and Collaboration
New Client Onboarding
Business Analytics
Account Acquisition
Solution Selling
Flexibility and Priortization
SaaS Account Management
Timeline
District Manager
ADP
04.2023 - Current
Account Executive - Marketing Cloud - RCG SMB
Salesforce
01.2021 - 11.2022
Business Development Representative - Strategic Enterprise
Salesforce
07.2019 - 01.2021
Client Success Manager - Multifamily - Enterprise
PERQ
01.2017 - 07.2019
Key Account Manager - Commercial
PERQ
08.2015 - 01.2017
Account Coordinator
PERQ
10.2013 - 08.2015
Account Executive - Small Business
PERQ
04.2012 - 10.2013
Bachelor of Arts - Communication And Rhetoric
Purdue University
08.2008 - 05.2011