Caitlin Hart
Executive Assistant
Lancaster,PA
Summary
Dedicated Executive Assistant with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Manor Communities
10.2024 - Current
- Provided professional administrative support for the Vice President of Operations and the Vice President of Marketing.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes and assisting with candidate selection.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Contributed to development of internal policies and procedures, enhancing organizational effectiveness and compliance.
- Worked with senior management to initiate new projects and assist in various processes.
Assistant Community Manager
Manor House Apartments
Lancaster, PA
05.2021 - 10.2023
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Organized community events to foster relationships among residents and promote a sense of belonging.
- Increased office organization by creating filing systems and managing confidential information carefully.
- Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
- Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
- Facilitated move-in process for new residents by coordinating lease signing, apartment inspections, and key handovers while adhering to all legal requirements.
- Ensured prospective tenants received an exceptional first impression by conducting professional tours showcasing property amenities and model units.
- Contributed to property''s online presence by managing social media accounts and updating website content regularly with current information and promotions.
- Maintained accurate records of resident interactions using property management software systems thus allowing easy access for future reference or action planning.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
Leasing Consultant
Manor House Apartments
Lancaster, PA
05.2020 - 05.2021
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Collected rent and tracked resident payments and information in computer system.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
- Facilitated community events to foster a positive living environment and encourage tenant engagement.
- Maintained accurate and up-to-date records of all leasing transactions and tenant communications.
- Implemented and enforced policies and procedures to maintain properties to the highest standards.
- Conducted regular inspections of both the interior and exterior of properties for damage.
Sales Associate
The UPS Store
Lancaster, PA
12.2018 - 02.2020
- Provided customer service with packing, shipping, printing, and individual/small business needs
- Proofread, edited, and printed marketing materials ,including flyers, brochures, postcards, and banners for individual customers as well as small business accounts
- Provided training for new sales associates when operating printing software as well as daily/weekly/monthly office duties.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Waitress
Metro Diner
Lancaster, PA
02.2018 - 10.2019
- Trained new wait staff in proper customer service, keeping track of customer orders, and using the POS computer system
- Emphasized teamwork and demonstrated multitasking by taking additional duties and helping other servers when at max capacity while maintaining my own section.
Education
B.A. - English, Professional Writing)
Bloomsburg University of Pennsylvania
Dec 2015
Skills
Executive and Administrative support
Business writing
Report analysis
Microsoft Office
Problem-solving
Time management
Critical thinking
Analytical thinking
Documentation and recordkeeping
Work prioritization
Strong problem solver
Interpersonal communication
Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k matchTimeline
Executive Assistant
Manor Communities
10.2024 - Current
Assistant Community Manager
Manor House Apartments
05.2021 - 10.2023
Leasing Consultant
Manor House Apartments
05.2020 - 05.2021
Sales Associate
The UPS Store
12.2018 - 02.2020
Waitress
Metro Diner
02.2018 - 10.2019
B.A. - English, Professional Writing)
Bloomsburg University of Pennsylvania