Summary
Overview
Work History
Education
Skills
Timeline
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Caitlin Hatch

Montour Falls,NY

Summary

Results-driven professional with a proven track record in executive-level administrative roles, property management, and nonprofit engagement. With a background as an Administrative and General Manager, I have demonstrated expertise in streamlining operations, enhancing efficiency, and fostering growth within diverse organizational settings. As an Executive Assistant, I have successfully supported high-level executives, managing intricate schedules, overseeing company technology, and contributing to day-to-day management. My extensive experience in property management showcases a keen ability to optimize the utilization of assets, ensuring seamless operations and maximizing property value. Additionally, my involvement in nonprofit initiatives reflects a passion for community engagement and a commitment to making a positive impact beyond the corporate sphere. Possessing a comprehensive skill set encompassing organizational proficiency, strategic planning, and effective team leadership, I bring a proactive and detail-oriented approach to every endeavor. With a successful history of managing accounts, coordinating events, and navigating the dynamic challenges of various industries, I am well-equipped to contribute to the success and growth of an organization seeking a versatile and accomplished professional.

Overview

6
6
years of professional experience

Work History

Administrative Manager & Executive Assistant

VAM Beach LLC
11.2020 - Current
  • Successfully managed a team of employees, fostering a collaborative and productive work environment
  • Streamlined scheduling processes, optimizing executive time and resource utilization
  • Implemented effective technology management strategies, ensuring the seamless operation of company systems
  • Demonstrated proficiency in property management, contributing to the optimal utilization of company assets
  • Excelled in managing accounts payable and receivable, maintaining financial accuracy and integrity
  • Provided invaluable support in overseeing other companies and nonprofit ventures associated with the CEO
  • Consistently executed day-to-day management tasks with efficiency, contributing to overall organizational success.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
  • Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
  • Streamlined and improved administrative operations by identifying automation opportunities.
  • Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
  • Promoted a culture of continuous improvement by encouraging team members to propose innovative solutions for increased efficiency and effectiveness.
  • Delivered performance reviews, recommending additional training or advancements.
  • Developed comprehensive budgets for projects, managing financial resources for optimal results and cost savings.
  • Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
  • Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
  • Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
  • Organized and coordinated conferences and monthly meetings.
  • Created expense reports, budgets, and filing systems for management team.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Contributed to smooth business operations by planning and organizing meetings and conferences.
  • Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
  • Maintained confidentiality by handling sensitive information with discretion and professionalism.
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team.
  • Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.

Executive Assistant to CEO

StartupTree
09.2019 - 04.2021
  • Proficiently manage email correspondence, scheduling, and strategic email marketing initiatives, leveraging platforms such as HubSpot and Mailchimp
  • Contribute to the organization's marketing efforts by implementing Mailchimp Marketing strategies
  • Systemize and streamline operational processes for enhanced efficiency
  • Facilitate cohesion within the team, playing a key role in maintaining a collaborative and organized work environment
  • Coordinate and schedule product demonstrations with prospective schools and other organizational partners
  • Conduct outreach to non-university organizations, fostering new connections and opportunities
  • Utilize graphic design skills to enhance visual communication materials
  • Perform accurate and timely data entry tasks to support organizational recordkeeping and data management efforts.

Remote Customer Service Agent

Storage Squad
01.2018 - 01.2021
  • Fulfill the role of a Seasonal Customer Service Representative with a focus on providing exemplary service through effective communication via phone and email
  • Handle invoicing responsibilities, ensuring accuracy and timeliness in financial transactions
  • Manage self-storage tasks, demonstrating a comprehensive understanding of storage operations
  • Execute meticulous data entry to maintain precise and up-to-date records
  • Undertake various day-to-day tasks as required, showcasing adaptability and a proactive approach to fulfilling responsibilities.

Travel Agent/Customer Service

Mark Twain Travel
01.2018 - 01.2018
  • Executed fundamental office duties, including data entry, email correspondence, and invoicing, with a focus on maintaining organizational efficiency
  • Demonstrated proficiency in the multifaceted role of a travel agent, handling responsibilities such as booking flights and organizing vacation packages
  • Delivered exceptional customer service by providing detailed travel information, addressing inquiries, and ensuring client satisfaction
  • Collaborated with clients to identify and fulfill their travel needs, creating memorable and personalized experiences
  • Maintained accurate records and documentation to facilitate smooth travel transactions and improve overall service quality.

Customer Service Agent

Elm Chevrolet
01.2018 - 01.2018
  • Proactively generated and nurtured leads, fostering relationships with customers to facilitate the scheduling of appointments with the sales team
  • Maintained meticulous records of customer data in the system, ensuring accuracy and accessibility for streamlined follow-up and future interactions
  • Successfully communicated product information and promotions to customers, contributing to increased engagement and appointment conversions
  • Collaborated with the sales team to enhance the customer experience and support the achievement of sales targets
  • Demonstrated exceptional interpersonal skills to build rapport with customers and create a positive impression of the dealership.

Education

NYS Real Estate Salesperson License -

RealEstateU
Montour Falls, NY
01.2023

High school Diploma -

Odessa Montour Central School
Odessa, NY
06.2012

Skills

  • Leadership
  • Problem Solving
  • Communication
  • Results-Driven Professional
  • Strategic Planning Expert
  • Efficient Operations Manager
  • Community Engagement Advocate
  • Critical Thinking
  • Relationship Building
  • Staff Management
  • Office Management
  • Organization and Multitasking
  • Office Administration
  • Accounting Procedures
  • Customer Service Management
  • Administrative Support
  • Scheduling and calendar management
  • Business Administration
  • Microsoft Office Suite
  • Organizational Leadership
  • Event Coordination
  • HR Support
  • Workflow Planning
  • Meeting Coordination
  • Team Collaboration
  • Recordkeeping and Reporting
  • Performance Evaluations
  • Document Control
  • Schedule Management
  • Hiring and Training
  • Quality Standards
  • Bookkeeping
  • Budget Administration

Timeline

Administrative Manager & Executive Assistant

VAM Beach LLC
11.2020 - Current

Executive Assistant to CEO

StartupTree
09.2019 - 04.2021

Remote Customer Service Agent

Storage Squad
01.2018 - 01.2021

Travel Agent/Customer Service

Mark Twain Travel
01.2018 - 01.2018

Customer Service Agent

Elm Chevrolet
01.2018 - 01.2018

NYS Real Estate Salesperson License -

RealEstateU

High school Diploma -

Odessa Montour Central School

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Caitlin Hatch