A hardworking individual with customer service, multitasking, and management abilities. Holding myself to the highest standard of customer service and support ensures a devotion to giving every client a positive and memorable experience. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills evoke the ability to effectively handle pressure without compromising the quality of service. Adept at working effectively unsupervised and quickly mastering new skills. Motivational leader and organizational problem-solver. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Front of House Wait Staff Member
Royal Oaks Country Club
Vancouver, WA
08.2023 - 07.2024
Achieved high levels of customer satisfaction through proactive anticipation of guest needs and prompt response.
Enveloped myself in learning fine dining techniques and the intricacies of setting up large catering events.
Committed to mastering all members names for accurate billing, and building rapport.
Program Manager and Scheduling Coordinator
Citizen Access Residential Resources
Vancouver, WA
04.2020 - 08.2023
Starting as a direct care support specialist, I provided care for adults with mental and physical disabilities. I helped these individuals maintain and achieve greater daily living skills in hopes of becoming as independent as possible. Assisted with medications, personal hygiene, and making and achieving monthly goals.
After a year of direct care, I became a House Manager, where I lead team meetings each week, and provided oversight and retraining on all care routines for our clients. Provided a safe place for staff to address any issues or concerns. Responsible for all scheduling duties for the household.
In 2022 I got promoted to Client Services and Scheduling Program Manager. I learned to write individual-specific plans for all 10 of our clients, which assessed their level of risk factors and the level of care needed to support each individual.
Interacted with residents' guardians on a continuous basis, keeping communication lines open and addressing concerns swiftly.
Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
Activity coordinating for the clients, researching and scheduling activities that would accommodate individuals with disabilities, which required extensive planning and thorough back up plans if anything were to go amiss.
Took over scheduling for all staff for the vancouver branch, in charge of entering PTO, fixing missed clock outs on quick books, covering and documenting all call outs and no shows, as well as performed write ups when necessary.
Conducted 2 or 8 hour continuing education classes for senior staff and new hires, following a DDA template.
Lead team meeting for the vancouver branch once a week for each household. Retraining on company polices, medication management, and expectations of community inclusion for all clients.
Waitress Supervisor
Piggy Back BBQ
Whitefish, MT
02.2015 - 10.2019
Served a high volume of tables at once and simultaneously supervised serving staff. Frequently absorbing hosting, and bussing duties at the same time.
Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
In charge of inventory, restocking, and reordering 50+ bottled beers and other beverages, as well as front of house inventory.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Maintained weekly schedules for all front-of-house staffing.