Caitlin Hill
Lakeland,LA
Summary
Versatile and achievement-oriented professional with a proven track record at Walmart, adept in problem-solving and communication. Excelled in enhancing safety protocols and driving sales, demonstrating exceptional time management and active listening skills. Known for mentoring new hires and boosting productivity, showcasing a blend of hard and soft skills.
Overview
11
11
years of professional experience
Work History
Asset Protection Associate
Walmart
05.2022 - Current
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
Inbound/Outbound Warehouse Associate
Amazon
09.2016 - 01.2022
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Followed safe handling processes for different types of loads and materials.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Checked and rechecked orders before packaging and shipping items.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
Customer Service Representative
GEICO
02.2021 - 08.2021
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Flooring Sales Specialist
Home Depot
01.2015 - 12.2015
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
Collections Agent
GC Services
10.2014 - 01.2015
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
Jewelry Sales Associate
Walmart
10.2013 - 04.2014
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Arts - Health Sciences
Hillsborough Community College
Tampa, FL05-2025
Skills
- New hire training
- Problem solving
- Communication
- Time management
- Active listening
- Organization
- Auditing
Timeline
Asset Protection Associate
Walmart
05.2022 - Current
Customer Service Representative
GEICO
02.2021 - 08.2021
Inbound/Outbound Warehouse Associate
Amazon
09.2016 - 01.2022
Flooring Sales Specialist
Home Depot
01.2015 - 12.2015
Collections Agent
GC Services
10.2014 - 01.2015
Jewelry Sales Associate
Walmart
10.2013 - 04.2014
Associate of Arts - Health Sciences
Hillsborough Community College
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