Caitlin Hiob
Ocean City,MD
Summary
Experienced hospitality professional with a strong foundation in sales strategies and product knowledge. Skilled in managing customer relationships through engaging interactions. Excited to apply and further develop analytical and communication skills in a sales-driven role. Committed and driven, with over 20 years of experience in the hospitality industry, offering a unique blend of interpersonal skills and a strong desire for personal growth. Thrived in fast-paced sales environments, prioritizing customer engagement and relationship management. Proven ability to analyze market trends and implement effective sales strategies. Seeking to leverage these transferable skills to drive success and achieve goals in a new field.
Overview
13
13
years of professional experience
Work History
Personal Banker
Farmers Bank of Willards
01.2024 - 12.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Bartender
Forgotten 50 Distilling Co
09.2023 - 09.2024
- Balanced creativity and efficiency in drink preparation, ensuring consistent product quality while minimizing wait times for guests.
- Contributed to staff meetings by sharing insights on evolving consumer preferences or opportunities for improvement within the bar operations.
Manager / Bartender
Taustin Restaurant Group
03.2022 - 11.2023
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
General Manager
Common Ground Hospitality
01.2021 - 11.2021
- Closely monitor the safety of the restaurant guest and staff through execution of food safety & restaurant safety standards and guidelines
- Build a team around hospitality and culinary execution and developing top talent to drive the business forward through training and positive work environment
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Restaurant Manager
DiFebo's
04.2019 - 06.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Enhanced guest experience through marketing, social media interaction, regularly reviewing feedback and implementing necessary improvements
Restaurant Manager
Tgi Fridays
01.2018 - 01.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff as well as management.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Restaurant Manager
Seacrets
02.2012 - 10.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Business Administration And Management
Wor Wic Community
Salisbury, MarylandBusiness Communication
Harford Community College
Bel Air, MDSkills
- Creating and Maintaining Client Relationships
- Training and Presenting
- Leadership and Team Building
- Complex Problem-Solving
- Product Knowledge
- Organized
Timeline
Personal Banker
Farmers Bank of Willards
01.2024 - 12.2024
Bartender
Forgotten 50 Distilling Co
09.2023 - 09.2024
Manager / Bartender
Taustin Restaurant Group
03.2022 - 11.2023
General Manager
Common Ground Hospitality
01.2021 - 11.2021
Restaurant Manager
DiFebo's
04.2019 - 06.2020
Restaurant Manager
Tgi Fridays
01.2018 - 01.2019
Restaurant Manager
Seacrets
02.2012 - 10.2017
Business Administration And Management
Wor Wic Community
Business Communication
Harford Community College
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