Caitlin Horak

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Demonstrated knowledge of current trends in brow artistry, incorporating them into client-focused designs when applicable.
• Implemented time-saving strategies like efficient product application methods, enabling more appointments per day without compromising quality.
• Enhanced client retention through strong relationships.

Built and sustained positive customer relationships leveraging customer service expertise.

· Inform guest of services over the phone and in person. Coordinated and booked service appointments for individual and group clients that consist of; brow mapping, brow waxing, tweezing and threading, brow and lash tinting, lash application, additional face waxing and body waxing services.

· Consistently achieving daily, weekly and monthly goals.

· Advise clients on proper home care regimens with product recommendations.

• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.