Caitlin James
Bossier City/Shreveport,LA
Summary
Dedicated medical professional with extensive experience in clinical and administrative functions, prepared to excel in this role. Recognized for providing reliable support in patient care while fostering effective communication within healthcare teams. Strong emphasis on collaboration and adaptability ensures responsiveness to evolving priorities. Proficient in patient interaction, medical record management, and comprehensive office support tasks, contributing to streamlined operations and enhanced patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT/PAR
Ochsner Hospital
07.2023 - Current
- Manage high-volume patient check-in/check-out processes, improving workflow efficiency
- Verify insurance coverage, eligibility, and authorizations with high accuracy
- Coordinate referrals, procedures, and follow-up appointments
- Collect copayments and maintain accurate financial records
- Maintain patient documentation in Epic EMR system
- Trained new medical assistants on office protocols and patient interaction techniques, fostering team cohesion.
- Experience in Orthopedics, Sports Medicine, Primary Care, and OBGYN
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
PATIENT CARE COORDINATOR
Rheumatology and Arthritis Specialists
09.2022 - 06.2023
- Managed patient check-ins and check-outs efficiently.
- Verified and processed insurance details with accuracy.
- Coordinated patient referrals and scheduled appointments.
- Collected copayments and deductibles, ensuring seamless transactions.
- Operated fax and copy machines for administrative documentation.
- Assisted in insurance verification and preauthorization processes for patient treatments.
- Trained new staff on administrative procedures and software systems used in practice operations.
CUSTOMER SERVICE REPRESENTATIVE
Conduent/Health Equity
01.2022 - 09.2022
- Handled 100+ inbound customer calls daily, providing prompt assistance.
- Processed HSA/FSA/COBRA claims and reimbursement submissions.
- Verified and updated customer account information with high accuracy.
- Monitored and resolved inquiries related to HSA/FSA card statuses.
- Monitored and documented customer interactions in CRM systems for accurate record-keeping and follow-up.
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
Education
High School Diploma -
AIRLINE HIGH SCHOOL
05-2020
Skills
- Patient Care & Assistance
- Insurance Verification
- Medical terminology knowledge
- HIPAA compliance
- Medical Scheduling
- Electronic Medical Records (Epic) & Eclinicals
- Data Entry & Office Administration
- Multi-line Phone Systems
- Specimens collection and processing
- Procedure assistance
- Microsoft Outlook & Word
- Medical Billing & Coding
Certification
- BLS & CPR CERTIFIED
- Valid through August 2025
Languages
English
Native or Bilingual
Timeline
MEDICAL ASSISTANT/PAR
Ochsner Hospital
07.2023 - Current
PATIENT CARE COORDINATOR
Rheumatology and Arthritis Specialists
09.2022 - 06.2023
CUSTOMER SERVICE REPRESENTATIVE
Conduent/Health Equity
01.2022 - 09.2022
High School Diploma -
AIRLINE HIGH SCHOOL