Caitlin Jimenez
Fort Worth,TX
Summary
Dynamic Assistant Store Manager with a proven track record at The UPS Store, excelling in customer engagement and store operations. Expert in verbal communication and shift scheduling, I significantly enhanced store efficiency and customer satisfaction. Skilled in upselling, I consistently exceeded sales targets, showcasing a unique blend of hard and soft skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
The UPS Store
Fort Worth, TX
05.2022 - Current
- Maintained a safe working environment by enforcing safety regulations.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Retail Sales Associate
The UPS Store Inc.
Fort Worth , TX
05.2018 - 05.2022
- Assisted customers with finding the right product for their needs.
- Offered suggestions for additional items that may be of interest to customers.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Operated point-of-sale systems accurately to process payments from customers.
Package Handler
UPS
02.2013 - 03.2019
- As a package handler, I scanned incoming packages
- When needed, I also unload packages from trailers, sort packages onto necessary belts, load packages onto various package delivery trucks, and input shipping label information into the computer.
- Participated in regular safety meetings and training sessions.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX08-2023
LVN Certificate - Nursing
CONCORDE CAREER COLLEGE
Grand Prairie, TX09-2019
Skills
- Verbal and written communication
- Store opening and closing
- Store operations
- Customer service and engagement
- Upselling and cross selling
- Shift scheduling
- Records management
- Billing
Certification
- Notary Public
- Phlebotomist
References
References available upon request.
Timeline
Assistant Store Manager
The UPS Store
05.2022 - Current
Retail Sales Associate
The UPS Store Inc.
05.2018 - 05.2022
Package Handler
UPS
02.2013 - 03.2019
Associate of Arts -
Tarrant County College
LVN Certificate - Nursing
CONCORDE CAREER COLLEGE
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