Caitlin Johnson
DeForest,WI
Summary
Document Management Specialist providing health plan organizational documentation, Knowledgeable about electronic filing systems and document management technologies. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail. Skilled Document Management Specialist with solid background in managing, organizing, and storing documents. Strengths include strong analytical skills, proficiency in document management software, and ability to maintain confidentiality of sensitive information. Previous roles involved standardizing filing systems, enhancing retrieval processes, and ensuring adherence to regulatory compliance standards. Known for improving efficiency and accuracy in document control procedures.
Overview
10
10
years of professional experience
Work History
Document Management Specialist
Dean Health Plan/Medica
Madison, WI
09.2020 - 02.2024
- Improved document organization by implementing a comprehensive management system, streamlined workflow processes for increased efficiency in document management tasks, created detailed reports on document usage statistics to inform department strategies and goals, served as the primary point of contact for concerns about the document management system, providing resolution and guidance to maintain efficiency, developed training materials and held meetings to educate departments on document management.
Utilization Management Technical Assistant II
SSM Health/Dean Health Plan
Madison, WI
08.2016 - 09.2020
- Maintained utilization review documentation through Essette, performed prior authorization review of services requiring notification, evaluated medical guidelines and benefit coverage to determine appropriateness of services, submitted cases for criteria review and helped facilitate decisions and approvals.
- Communicated with providers and the Customer Care Center to assist members with prior authorization inquiries.
Editorial Intern
Advantage Business Media
Madison, WI
02.2014 - 04.2015
- Proofread and edited articles, ensuring accuracy and clarity of content, assisted editors with project management tasks for timely publication of print and digital materials, researched emerging technologies for publication, collaborated with the design team to create visually appealing layouts, enhancing reader engagement.
Education
Bachelor's Degree - Professional Writing and Book Publishing
University of Wisconsin - Whitewater
12.2013
Skills
- Document Review & Control
- Workflow Coordination
- Records and Information Management
- Copyediting/Grammatical Standards
- Regulatory Compliance
- Technical Writing
- Standard Operating Procedures
- Version control
- Process Improvements
- Document distribution
Projects
Writing Style Guide — Dean Health Plan’s Style Guide, Created an organizational Writing Style Guide for Public Policy and Enterprise Standards to create accuracy and consistency across organizational documentation
Timeline
Document Management Specialist
Dean Health Plan/Medica
09.2020 - 02.2024
Utilization Management Technical Assistant II
SSM Health/Dean Health Plan
08.2016 - 09.2020
Editorial Intern
Advantage Business Media
02.2014 - 04.2015
Bachelor's Degree - Professional Writing and Book Publishing
University of Wisconsin - Whitewater
Similar Profiles
Nathan HeppNathan Hepp
Configuration Coordinator at Dean Health Plan/MedicaConfiguration Coordinator at Dean Health Plan/Medica
Sheila KaneSheila Kane
RN Case Manager III at Dean Health Plan; Dean Health Plan by MedicaRN Case Manager III at Dean Health Plan; Dean Health Plan by Medica
Revanth KasulaRevanth Kasula
ServiceNow Developer and Admin at Dean Health PlanServiceNow Developer and Admin at Dean Health Plan
Sarah AltSarah Alt
Distribution Center Supervisor at Walgreens Boots AllianceDistribution Center Supervisor at Walgreens Boots Alliance
Grant KaltenbergGrant Kaltenberg
Janitor at Clean PowerJanitor at Clean Power