Caitlin Johnston
Population Management Support Coordinator
Rancho Cucamonga,CA
Summary
Highly organized and dependable candidate with a track record of effectively managing multiple priorities and maintaining a positive attitude. Demonstrated success in willingly taking on additional responsibilities to achieve team goals. Seeking a full-time role that offers professional challenges and utilizes strong interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
Phlebotomist
Kaiser Permanente
Fontana, CA
10.2015 - Current
- Provide empathetic care to diverse patients, addressing concerns and explaining procedures
- Collaborate with healthcare team to enhance patient experience for 10 years
- Maintain meticulous records and adhere to strict safety protocols
- Consistently meet quality standards, minimizing errors and enhancing overall lab performance
- Exceed daily blood draw targets of 5 patients per hour while maintaining high accuracy
- Adapt quickly to changing priorities, ensuring timely completion of urgent requests.
Patient Service Technician
LabCorp
San Bernardino, California
08.2011 - 10.2015
- Performed precise phlebotomy procedures, ensuring accurate sample collection and processing for 5 years
- Implemented efficient workflow strategies, reducing patient wait times from 60 minutes to 30 minutes
- Provided compassionate care to diverse patients, addressing concerns and ensuring comfort during procedures
- Collaborated with medical staff to optimize patient experiences
- Maintained meticulous records and adhered to strict quality control protocols, guaranteeing sample integrity and reliable test results for medical diagnoses.
Shift Supervisor
Rite Aid
Alta Loma, CA
09.2009 - 01.2010
- Fostered positive team environment, mentored 2 new hires, and ensured seamless shift transitions
- Collaborated with management to enhance customer service protocols
- Managed cash handling procedures, maintaining precise records and reconciling daily transactions
- Conducted thorough store audits, ensuring compliance with company policies
- Provided exceptional customer service, resolving issues promptly and maintaining high satisfaction rates
- Supported pharmacy operations during peak hours.
Receptionist
Alta Loma Psychological
Alta Loma, CA
11.2007 - 12.2009
- Managed front desk operations for 2 years, ensuring smooth patient flow and maintaining a welcoming atmosphere
- Streamlined appointment scheduling, reducing wait times by 15 minutes
- Maintained accurate patient records and handled sensitive information with utmost confidentiality
- Implemented efficient filing system, improving data retrieval
- Coordinated with clinical staff to facilitate seamless patient care
- Assisted in organizing group therapy sessions, enhancing overall practice efficiency
- Created welcoming atmosphere for patients, addressing concerns with empathy
- Provided administrative support to clinical team, enhancing overall practice effectiveness.
Education
Master of Science - Organizational Leadership
Colorado Technical University
Colorado Springs, CO 04.2020 - 09.2022
Bachelor of Science - Human Resources Management
Colorado Technical University
Colorado Springs, CO 05.2017 - 02.2020
Associates of Arts in Liberal Arts -
Chaffey College
Colorado Springs, CO 09.2014 - 09.2016
Skills
Customer Service
Communication abilities
Data Entry
Team Motivation
Scheduling
Employee Engagement
Critical Thinking
Interpersonal Skills
Collaboration Skills
Staff Training
Conflict Resolution
Team Leadership
Time Management
Customer Service
Timeline
Master of Science - Organizational Leadership
Colorado Technical University
04.2020 - 09.2022
Bachelor of Science - Human Resources Management
Colorado Technical University
05.2017 - 02.2020
Phlebotomist
Kaiser Permanente
10.2015 - Current
Associates of Arts in Liberal Arts -
Chaffey College
09.2014 - 09.2016
Patient Service Technician
LabCorp
08.2011 - 10.2015
Shift Supervisor
Rite Aid
09.2009 - 01.2010
Receptionist
Alta Loma Psychological
11.2007 - 12.2009
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