Caitlin Jones
Pensacola,FL
Summary
In my time working in customer service, I learned how to complete new tasks efficiently and thoroughly. I was effective in communicating with my superiors and other coworkers. Serving taught me time management, organization skills, and how to care for and support every customer I was able to meet.
Overview
3
3
years of professional experience
Work History
Server
Cheddars Stratch Kitchen
07.2023 - Current
- Completed tasks promptly with focused attention to customer needs and wants.
- Worked with service and computer systems to complete orders, manage bills, and handle customer care needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold high hygiene standards.
Server
Texas Roadhouse
12.2022 - 06.2023
- Greeted guests positively and warmly from the first point of contact and continued to welcome them with a positive dining experience.
- Resolved any complaints or mistakes professionally and promptly to maintain a beneficial reputation.
- Received payments for services, and balanced change for cash payments while maintaining an accurate cash drawer.
- Explained items on the menu and assisted with concerns about any allergy concerns.
Cashier
Little Panda
08.2022 - 05.2023
- Operated register for payment transactions with high accuracy levels.
- Worked a flexible schedule to meet the needs of the business.
- Received and kept a professional attitude on the phone with customers while taking down and placing their orders at the point-of-service computer system.
Server
Polos Mexican Cafe
06.2021 - 12.2022
- Used verbal and written communication skills with the kitchen staff to give customers their meals on time.
- Used breaks to organize and restock supplies, ice, and other items in the restaurant.
- Greeted and helped tables in a timely manner by prioritizing different table's needs and fulfilling them accordingly.
- Handled transactions using a service computer system.
Certified Trainer
Raising Cane's
07.2020 - 05.2021
- Gave instructions on equipment use, and customer satisfaction.
- Continued to maintain workflow while completing the training process.
- Documented participation and progress of new hires.
- Communicated clearly and positively with coworkers and management.
Education
Associate of Science - Radiology
Pensacola State College
Pensacola, FL05.2027
High School Diploma -
Victory Baptist Academy
Weatherford, TX05.2021
Skills
- Verbal and written communication skills
- Organizational skills
- Giving and completing assignments
- Prioritizing tasks and completing them accordingly
- Knowledge of many different service computer systems
Timeline
Server
Cheddars Stratch Kitchen
07.2023 - Current
Server
Texas Roadhouse
12.2022 - 06.2023
Cashier
Little Panda
08.2022 - 05.2023
Server
Polos Mexican Cafe
06.2021 - 12.2022
Certified Trainer
Raising Cane's
07.2020 - 05.2021
Associate of Science - Radiology
Pensacola State College
High School Diploma -
Victory Baptist Academy
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