Caitlin Jones
Glendale,CA
Overview
4
4
years of professional experience
Work History
Performance Management Consultant
Goodwill Southern California
01.2023 - 02.2023
- Collaborated with the Workforce and Career Development (WCD) to enhance the team's performance.
- Established clear, measurable goals for improving team performance that were aligned with the organization's overall objectives.
- Observed and recorded both meeting structures and employee engagement.
- Conducted interviews with the leader and employees to gather perspectives on current observations and individual requirements for enhancing support and performance.
- Applied qualitative coding techniques to examine meeting observations and interview data, pinpointing areas requiring improvement.
- Provided recommendations to increase performance to the Workforce and Career Development (WCD).
Change Management Consultant
Oak Park Montessori School
06.2022 - 12.2022
- Created project plans with established timelines, assigned to appropriate teams and managed workflow through a needs analysis.
- Implemented effective change management processes to align with organizational objectives and keep projects up-to-date based on quantitative and qualitative data.
- Created team objectives with specific goals outlined for each individual through a talent assessment.
- Consistently reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Provided leadership coaching and development with a focus on inclusion, assertion, cooperation, co-creation, project management, communication, follow-through, trust, and delegation.
Human Resources Manager
Lifebac LLC
03.2020 - 04.2023
- Guided and managed HR operations, systems, and programs for LifeBac LLC.
- Drafted company policies, including HIPAA and employee health and safety, to implement across all departments and provide resources to employees.
- Researched, identified, and maintained knowledge of labor regulations and legal requirements.
- Created Employee Handbook including code of conduct, compensation and development, benefits and perks, working hours and PTO/Vacation, and employee resignation/termination to provide for employee consent and signing.
- Created a comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.
- Trained new employees on effective sales, service, and operational strategies to maximize team performance.
- Devised and executed employee development and performance oversight.
- Solely managed company payroll – reviewed and approved hours inputted by employees, submitted biweekly payroll in Quickbooks, tracked and approved employee paid time off and sick time, paid applicable taxes biweekly and quarterly, and supported employees with payroll questions.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across the organization.
- Regularly updated HR databases to reflect employee information, changes in benefits, and more.
Executive Assistant to the C.E.O and C.O.O
LifeBac LLC
12.2018 - 03.2021
- Worked closely with C.E.O to prioritize and delegate tasks for the leadership team, while maintaining strict confidentiality at all times.
- Assisted C.O.O create customer service department for optimal operational effectiveness.
- Developed and operated sales department including sales manual, processes, scripts, guidelines, FAQ's, and responses to client objections.
- Reviewed account and service histories to identify trends and issues to help future clients have a smoother experience.
- Communicated with administrative team members and executives on project status weekly to ensure we were meeting our objectives.
- Direct contact with clients, vendors, payroll suppliers, accountants, medical providers, etc.
- Provided administrative support, including calendaring, scheduling appointments, emails, contacts, travel arrangements, calls, meeting preparations, reports, filing, and errands.
- Created online and physical filing systems for important documents to be organized and filed alphabetically by each section for optimal effectiveness.
- Developed marketing materials, including emails, texts, flyers, banners, brochures, and business cards.
- Managed collaboration of remote teams through Miro, Zoom, and Slack.
Education
Master of Science - Industrial-Organizational Psychology
Alliant International University
Bachelor of Arts - Psychology
Lewis & Clark College
Skills
- Project management
- Client relationship skills
- Strategic thinking
- Problem-solving
- Results-driven mindset
- Strategic thinking
- Detail-oriented
- Data collection and analysis
- Communication
- Proactivity
- Office (Word, Excel and
Powerpoint), virtual meeting Apps (Microsoft Teams and Zoom), Google Apps (Sheets, Docs, Drive, Calendar), CRM
Timeline
Performance Management Consultant
Goodwill Southern California
01.2023 - 02.2023
Change Management Consultant
Oak Park Montessori School
06.2022 - 12.2022
Human Resources Manager
Lifebac LLC
03.2020 - 04.2023
Executive Assistant to the C.E.O and C.O.O
LifeBac LLC
12.2018 - 03.2021
Master of Science - Industrial-Organizational Psychology
Alliant International University
Bachelor of Arts - Psychology
Lewis & Clark College
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