Caitlin Jones

• Registered behavioral technician (RBT), healthcare professional working directly with patients and clients to deliver services under supervision of licensed behavior analyst.
• Intervened with 15 clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
• Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
• These services focus on mental health and help treat various conditions
• Maintained continued education needed for continuous certification
• Documented and stored/ filed patient data records within HIPAA guidelines and state law
• Submitted written reports and session notes to overseeing Behavior Analyst.
• Learned specialized behavior approaches to implement behavioral strategies
• Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes
• Kept accurate records by documenting progress and adhering to prescribed behavior plan.
• Used Rethink BH to document patient information, progress notes, and treatment plans.

• Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Established and identified prices of goods and services and tabulated bills using calculators, cash registers and optical price scanners.
• Provided exceptional customer service while accurately handling monetary transactions, resulting in repeat business from satisfied clients.
• Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods
• Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures
• Increased daily sales by upselling menu items based on customer preferences
• Participated in regular trainings to stay current on industry best practices and trends
• Set up and broke down food service lines quickly to maintain service flow
• Delivered exceptional service by promptly addressing customer concerns and special requests
• Operated cash register accurately, managing transactions efficiently while providing excellent customer service

• Clean, restock, organize homes in Tri-Lake surrounding area
• Maintain constant communication with owners to keep up with arrivals and departures, 5 properties.
• Setting up, stocking, and keeping cleaning equipment and supplies Monitoring and keeping sanitation and organization of assigned areas Transporting dirty linens to correct area to be cleaned and restocking areas with clean linens
• Organize, plan and accommodate with owners in regard to billing and scheduling
• Maintaining clean, comfortable and organized atmosphere to complete projects for week or day.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Adapted quickly to changing demands or unforeseen challenges within project's scope without compromising results.
• Took initiative in seeking feedback from clients after project completion to ensure satisfaction and gather insights for future engagements.

• Money management, and budgeting, counting and spending
• Enhanced customer satisfaction by promptly and accurately fulfilling over 50 food orders daily.
• Demonstrated excellent time management skills, coordinating multiple tasks simultaneously for efficient meal preparation.
• Contributed to menu development by suggesting innovative dish ideas based on customer preferences and seasonal ingredients.
• Sales, upgrade charges, price knowledge and current scheduling
• Food product orders and deliveries
• Returns and arrangements for payments
• Ordering and dating food and keeping constant clean and sanitary workspace.
• Collaborated with team members to ensure smooth service during peak hours, resulting in positive customer feedback.
• Assisted in implementation of promotional events such as themed nights or special menus, driving increased patronage.

• Utilized data analysis tools monitor sales metrics and make informed decisions on strategy adjustments when needed.
• Maintained strong understanding of competitor offerings, enabling team to better position our products and services in market.
• Developed comprehensive understanding of products, services and competitors to enhance sales presentations.
• Answered constant flow of customer calls with minimal wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
• Updated account information to maintain customer records
• Contributed to sales growth by upselling products and services based on individual customer requirements

• Mowers, weed eaters, trimmers, sprinklers, watering systems and wall faucet's, guttering
• Completed physical inventory counts each month. 3 per month.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Managed return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for company.
• Set up display modules for new hires and worked with others to obtain current and old inventory stock.
• Worked outdoors in weather conditions to care for plants and serve customers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained plant health and attractiveness with proper sunlight, water, and nutrition.
• Educated customers on sustainable gardening practices, promoting environmental consciousness.
• Ensured proper care of delicate or rare specimens by following detailed maintenance protocols.
• Maintained and repaired garden tools and equipment to keep resources in good working condition.

Organized the store by returning all merchandise to its proper place

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled customer inquiries and suggestions courteously and professionally.
• Replenished merchandise shelves with items from stockroom
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
• Stocked and rotated inventory regularly
• Maintained up-to-date knowledge of store policies on payments, returns and exchanges
• Prevented store losses using awareness, attention to detail and integrity
• Organized weekly sales reports for sales department to track product success
• Excelled in exceeding daily credit card application goals
• Achieved high sales percentage with consultative, value-focused customer service approach
• Cross-trained and provided back-up for other customer service representatives when needed
• Worked as team member performing cashier duties, product aid and cleaning
• Generated sales and inventory reports in Excel with data from variety of sources, keeping 100% accuracy rate
• Expressed appreciation and invited customers to return to store
• Managed quality communication, customer support and product representation for each client
• Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
• Worked under strict deadlines and responded to service requests and emergency situations
• Accurately logged all daily shipping and receiving orders
• Aided customers in finding out-of-stock items.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues

• Supervised, Supported, Trained, Scheduled, Secured Developed, Processed merchandise returns and exchanges
• Replenished merchandise shelves with items from stockroom
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
• Stocked and rotated inventory regularly
• Communicated all merchandise needs or issues to appropriate supervisors
• Accurately logged all daily shipping and receiving orders
• Compiled weekly monetary reports and records for store managers
• Guaranteed positive customer experiences and resolved all customer complaints
• Aided customers with store and product complaints
• Managed quality communication, customer support and product representation for each client
• Worked as team member performing cashier duties, product help and cleaning.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Supported needs of 4- person wait staff who attended to specific needs of countless customers daily for busy restaurant with social relevancy and intentionality

• Resort Dispatcher
• Data collection of call logs and services rendered dispatching calls to technicians throughout property
• Coordinate and communicate vital information, such as customer orders, service requests, and emergency alerts.
• Directed dispatching, routing, and tracking of 4 fleet vehicles.
• Maintained updated and detailed records of calls in physical and electronic database.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Implemented quality control measures within office environment to maintain high standards of performance among team members.
• Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
• Coordinated logistics for special events or large-scale incidents, ensuring adequate resource allocation and timely response efforts.
• Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff

• Key Holder
• Maintained up-to-date knowledge of store policies on payments, returns and exchanges
• Prevented store losses using awareness, attention to detail and integrity
• Organized weekly sales reports for sales department to track product success
• Trained 6 new employees quarterly
• Created new processes and systems for increasing customer service satisfaction
• Excelled in exceeding daily credit card application goals
• Developed highly empathetic client relationships and earned reputation for exceeding sales goals
• Achieved high sales percentage with consultative, value-focused customer service approach
• Cross-trained and provided back-up for other customer service representatives when needed
• Computed correct sales prices for purchase transactions
• Worked as team member performing cashier duties, product aid and cleaning
• Generated sales and inventory reports in Excel with data from variety of sources, supporting 100% accuracy rate
• Expressed appreciation and invited customers to return to store
• Worked under strict deadlines and responded to service requests and emergency callout's
• Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
• Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax
• Served as company's only bilingual Spanish/English customer service representative
• Successfully interacted with customers and retail buyers to speed up orders
• Resolved product/policy issues and shared benefits of new technology
• Aided customers with store and product complaints
• Guaranteed positive customer experiences and resolved all customer complaints
• Processed and issued money orders for customers
• Maintained adequate cash supply in cash drawers in multiple checkout stations
• Accurately logged all daily shipping and receiving orders
• Managed cash stock and inventory balances accurately
• Aided customers in finding out-of-stock items
• Stocked and rotated inventory regularly
• Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning
• Organized store by returning all merchandise to its proper place
• Processed merchandise returns and exchanges.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees on company policies, procedures, and best practices for optimal performance.