Caitlin Jones
Eagan,MN
Summary
Dedicated professional with a strong background in transportation and customer service, notably as a School Bus Driver for Benton Community School District. Proven ability to ensure safety and reliability while effectively communicating with parents and staff. Skilled in maintaining vehicle standards and fostering a positive environment for students.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
School Bus Driver
Benton Community School District
Van Horne, IA
08.2024 - 05.2025
- Operated school buses, ensuring safe and timely transportation for students.
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Assisted students in boarding and disembarking, promoting a secure environment.
- Communicated effectively with parents and school staff regarding transportation schedules.
- Adhered to traffic laws and regulations to ensure student safety during transit.
- Managed behavior of students on the bus, fostering a positive atmosphere.
ICT Clerk
IRS
Ogden, UT
05.2020 - 09.2022
- Reviewed documentation for completeness and accuracy before processing.
- Collaborated with team members to streamline workflow efficiency.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Optical Technician
Dr. Kenneth Ethier
Great Falls, MT
04.2019 - 09.2019
- Assisted optometrists with patient examinations and eyewear fittings.
- Managed inventory of optical products, ensuring accurate stock levels and availability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records in electronic health systems, ensuring data integrity and confidentiality.
Optical Receptionist
Barbertown Eye Care
Boise, ID
04.2018 - 09.2018
- Managed patient schedules, ensuring efficient appointment flow and minimal wait times.
- Handled insurance verification, improving accuracy of patient billing processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained organized patient records using electronic health record systems, enhancing data retrieval efficiency.
Lab Technician
Eyemart Express LLC
Great Falls, MT
04.2017 - 04.2018
- Collaborated with team members to ensure adherence to safety protocols and proper handling of hazardous materials.
- Trained junior technicians on laboratory procedures, equipment usage, and safety standards to enhance team performance.
- Implemented process improvements that reduced turnaround times for sample analysis without compromising quality.
- Conducted regular maintenance checks on laboratory instruments to ensure optimal performance and accuracy of results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Ink Technician
MT Ink and Toner
Great Falls, MT
01.2015 - 03.2017
- Operated and maintained ink mixing machines to ensure consistent product quality.
- Conducted regular quality control tests on finished products to verify specifications.
- Collaborated with team members to troubleshoot equipment issues, enhancing operational efficiency.
- Managed multiple concurrent projects successfully while meeting strict deadlines without compromising quality or precision.
Women's Sales Associate
North 40 Outfitters
Great Falls, MT
11.2013 - 12.2014
- Developed promotional displays that enhanced store aesthetics and increased foot traffic.
- Maintained an organized sales floor by regularly restocking inventory and updating displays according to seasonal trends.
- Assisted with opening/closing duties such as setting up displays or reconciling daily sales reports.
- Handled customer inquiries with professionalism, providing accurate information about products and store policies.
CSR
Asurion
Great Falls, MT
08.2009 - 11.2013
- Delivered exceptional customer service through effective communication and active listening skills.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty through tailored solutions.
- Managed multiple customer accounts, maintaining accurate records and following up on pending issues.
- Trained new team members on company policies, procedures, and best practices for customer interactions.
Education
Great Falls High School
Great Falls, MTSkills
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe driving practices
Timeline
School Bus Driver
Benton Community School District
08.2024 - 05.2025
ICT Clerk
IRS
05.2020 - 09.2022
Optical Technician
Dr. Kenneth Ethier
04.2019 - 09.2019
Optical Receptionist
Barbertown Eye Care
04.2018 - 09.2018
Lab Technician
Eyemart Express LLC
04.2017 - 04.2018
Ink Technician
MT Ink and Toner
01.2015 - 03.2017
Women's Sales Associate
North 40 Outfitters
11.2013 - 12.2014
CSR
Asurion
08.2009 - 11.2013
Great Falls High School