Caitlin Kelly
Hobe Sound
Summary
Dynamic professional skilled in report writing, record management, and multitasking within high-pressure environments. Strong ability to adapt to extreme weather conditions while maintaining flexible work hours. Proficient in managing security risks and swiftly resolving issues through sound judgment and effective problem-solving techniques. Exceptional listening and service skills enhance emergency response and evaluation procedures, with a proven track record in conflict resolution.
Overview
21
21
years of professional experience
Work History
Security Officer
Marriott Vacations Worldwide
11.2022 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Responded promptly to incidents, coordinating with local law enforcement as necessary.
- Conducted regular inspections of facilities, identifying potential security vulnerabilities.
- Trained new officers on standard operating procedures and emergency response protocols.
- Prepared detailed reports on incidents and activities for management review and analysis.
- Implemented preventive measures to mitigate risks, enhancing overall security effectiveness.
- Developed and maintained positive relationships with guests, fostering trust and communication.
- Led security team in emergency drills, improving preparedness and response times during critical situations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Security Officer
Victory Security Agency II, LLC
06.2022 - 11.2022
- Access control by verifying each guest that arrives to the community and allowing entry to those that are authorized. I also monitor the security cameras that are posted throughout the community and at the entry and exit points. Handling inbound and outbound phone calls, reporting suspicious activity to my immediate supervisor and report writing.
Security Officer
Martin Downs Property Owners Association
08.2015 - 06.2022
- Access control by verifying each guest that arrives to the community and allowing entry to those that are authorized. I also monitor the security cameras that are posted at the entry and exit points. Handling inbound and outbound phone calls, reporting suspicious activity to my immediate supervisor and report writing.
Security Officer
Securitas Security Services USA
10.2014 - 08.2015
- Securing the entrance and exit of the community, daily report writing, maintaining professional relationship with each resident, responding to emergency situations and observe and report all incidents.
Customer Service Associate
Spirit Halloween
09.2014 - 10.2014
- Customer service skills with assisting customers with their purchases and/or searching for merchandise that they are interested in.
Youth Care Worker I
Martin Girls Academy; G4S
07.2014 - 09.2014
- Oversaw juveniles in a correctional residential facility setting. Conducted routine and emergency head counts. Made rounds at specified intervals and conducted head counts and roll calls. Observed behavior of juvenile residents individually and in groups.
- Assessed the needs of youth and proposed solutions.
- Counseled students on their academic plans and course choices.
- Documented youth behavior and actions in a clear and concise manner.
- Supervised individual and family therapy sessions for children ranging in age from 13 to 18.
Prisoner Transport Officer
US Prisoner Transport
03.2012 - 02.2014
- Maintained the custody and control of up to 13 inmates at a time that was being transported through the continental US. Prepared, processed and maintained forms, reports, logs, records and activity journals. Searched the transport van and interior areas for contraband. Escorted inmates to and from facilities, court and hospitals.
Customer Service Representative
Aegis Telecommunications
05.2011 - 03.2012
- Answering high inbound calls from current Humana members. Provided a superior customer experience in order to build a loyal customer base. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
Certified Correctional Officer
Florida Department of Corrections
10.2007 - 03.2009
- Supervise inmates in housing units and on the inside grounds of the compound. Conducting head count and emergency count, maintain periodic patrol either inside or outside the institution to ensure the security and integrity of the institution. Maintain and demonstrate proficiency in the use and care of firearms, restraint methods and equipment and emergency measures
- Kept track of daily activities in order to spot and manage suspicious behavior, improper conduct, and conflict signs.
- Used defensive tactics and physical restraints to keep the facility safe and secure.
- Was able to detect potential threats and defuse conflicts quickly.
- Used nonviolent response tools and physical restraint during difficult situations.
Command Center Dispatcher
Martin Memorial Health System
05.2007 - 10.2007
- Managed telephone switchboard of personnel and routed internal and external calls to provide quick connection.
- Took incoming calls and used the PA system to page individuals and departments.
- Monitor all video monitors at all martin memorial sites at all times, answering phones, maintain contact of all security personnel and announce all stat calls for others to respond to emergencies.
Reserve Firefighter
Martin County Fire Rescue
03.2005 - 10.2007
- Inspected apparatus, equipment, grounds, and stations for proper order and condition on a weekly basis.
- Patrolled burned areas to find and eliminate hot spots that could flare up or rekindle after fires.
- Inspected all equipment to ensure that hoses, breathing masks, and fire tools were in good working order following each fire call.
- Had a strong understanding of firefighting principles and suppression methods, which allowed me to make sound decisions in emergency situations.
Education
Associate of Arts - Criminal Justice
Keiser University
Fort Lauderdale, FL01.2019
GED - undefined
Adult Education
Stuart, FL01.2002
Skills
- Security Guard License
- Weapons training
- Communication skills
- Conflict resolution techniques
- Stationary surveillance
- Safety and security
- Dispatch
- Report writing
- Incident reporting
- Detail-oriented
- Superior customer service
- Emergency response
- Relationship building and management
- First aid and CPR certified
- Work ethic
- Workplace safety
- Reliability
- Punctuality
Timeline
Security Officer
Marriott Vacations Worldwide
11.2022 - Current
Security Officer
Victory Security Agency II, LLC
06.2022 - 11.2022
Security Officer
Martin Downs Property Owners Association
08.2015 - 06.2022
Security Officer
Securitas Security Services USA
10.2014 - 08.2015
Customer Service Associate
Spirit Halloween
09.2014 - 10.2014
Youth Care Worker I
Martin Girls Academy; G4S
07.2014 - 09.2014
Prisoner Transport Officer
US Prisoner Transport
03.2012 - 02.2014
Customer Service Representative
Aegis Telecommunications
05.2011 - 03.2012
Certified Correctional Officer
Florida Department of Corrections
10.2007 - 03.2009
Command Center Dispatcher
Martin Memorial Health System
05.2007 - 10.2007
Reserve Firefighter
Martin County Fire Rescue
03.2005 - 10.2007
GED - undefined
Adult Education
Associate of Arts - Criminal Justice
Keiser University
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