Caitlin Kleman
Sunbury,OH
Summary
My work history has given me many years of experience to become proficient in computer skills, typing, using Microsoft apps and perfecting time management skills. My experience at quantum health gave me experience with working with insurance companies and building authorizations. I became familiar with ICD codes and demonstrated exceptional skills at managing multiple computer screens/apps at once with a high degree of accuracy. My nursing experience has given me the knowledge of medical terminology and the experience of working directly with patients and providers. I would love the opportunity to help your team reach your company goals.
Overview
11
11
years of professional experience
Work History
RN Case Manager
Quantum Health
Dublin, OH
10.2022 - 03.2023
- Ensures delivery of health care benefits to members.
- Became proficient in Microsoft apps, including Microsoft teams.
- Very fast and proficient documenting patient info into computer, can type +100/wpm.
- Manages around 20 calls per day to members, completing initial assessments to determine and address individual care needs, keeping healthcare costs down.
- Responds promptly and professionally to patient questions and concerns.
- Evaluates healthcare needs and creates goals for treatment.
- Uses available resources for each member and connects them to optimal providers and care.
- Helps patients understand their insurance plan and provide explanation of benefits.
- Reviews claims.
- Communicates with members regarding their insurance coverage/deductible/out of pocket max.
- Builds prior authorizations when needed.
Registered Nurse, NICU
Mount Carmel St. Ann's Hospital
Westerville, OH
01.2012 - 02.2021
- Managed care from admission to discharge for the most premature and ill newborn infants and their families.
- Utilized unit resources to ensure best possible outcome for patients including social work services, occupational therapy, respiratory therapy and pharmaceuticals.
- Always provided care with empathetic nature and worked very well under pressure and in stressful situations.
- Became charge nurse after 2 years and managed whole unit, including nursing staff, admissions and deliveries.
- Performed medical procedures including starting IV's, arterial punctures, inserting NG's and blood draws.
- Assisted NICU physicians in medical procedures including starting PICC lines, inserting umbilical lines, chest tubes, intubation and emergency deliveries.
- Comforted ill newborns and families during difficult times.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated family members on diagnosis, treatment, and at-home care of their newborn.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Became preceptor and trained new nurses in proper techniques, medical equipment, procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Advocated for patients by communicating care preferences to practitioners, and verifying interventions met treatment goals.
- Led successful team comprised of RNs, NNP’s, LPNs, OT’s, RT’s, nurse aids, and unit secretaries.
Education
Bachelor of Science - Nursing
Mount Vernon Nazarene University
Mount Vernon, OH05.2011
Skills
- Focus and decision-making
- Time Management
- Managing Deadlines
- Detail oriented
- Excellent typing skills
- Proficient on computer
- Adaptable and flexible
- Accuracy and Attention to Detail
- Spreadsheet Management
- Data Collection
- Fast Typing Speed
- Identifying errors
- Proofreading abilities
Timeline
RN Case Manager
Quantum Health
10.2022 - 03.2023
Registered Nurse, NICU
Mount Carmel St. Ann's Hospital
01.2012 - 02.2021
Bachelor of Science - Nursing
Mount Vernon Nazarene University