Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlin Korth

Lancaster,SC

Summary

Dynamic Store Manager with extensive experience at GameStop, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in retail inventory management and cash control, fostering strong relationships to drive repeat business and operational success.

Overview

10
10
years of professional experience

Work History

Store Manager

GameStop
02.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Sales Associate

Murphy Express
01.2016 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Porter Ridge High School
Indian Trail
06.2010

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Outstanding communication skills
  • Friendly and positive
  • Team leadership
  • Retail inventory management
  • Cash management
  • Shift scheduling
  • POS systems
  • Team building and leadership
  • Goals and performance
  • Strategic thinker
  • Operations
  • Relationship building and management
  • Customer response
  • Sales professional

Timeline

Store Manager

GameStop
02.2017 - Current

Sales Associate

Murphy Express
01.2016 - 12.2018

High School Diploma -

Porter Ridge High School

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